Jenna M. Email & Phone Number

San Jose, Ca, Us

San Jose, California, United States

Experienced manager skilled in maintaining operational excellence, managing staff performance, and ensuring high guest satisfaction through personalized interactions and memorable experiences. Proven ability to drive revenue by implementing local marketing strategies, building community partnerships, and optimizing cost management. Strong background in maintaining facility safety, overseeing financial processes, and collaborating with headquarters on strategic initiatives. Focused on hiring and developing brand ambassadors, aligning them with company values and expectations.

Cincinnati, Ohio, United States

Managing operations for an escape game facility of a five game store. Oversees new team member hiring and onboarding as well as off-boarding exiting personnel. Coordinating the schedules of over thirty staff, adjusting for seasonal influxes and reductions, and unexpected events such as Covid, and a brief closure of the facility due to an area-wide construction mishap.

Irvine, California, United States

Leader and trainer for team members on guest satisfaction protocols and standards, including technical game room setup, puzzle, and game functionality, with the goal of serving guests professionally and efficiently.

Newport Beach, Ca

Freelance writing and ghostwriting including fiction, most commonly in sci-fi and historical fiction. Other projects ranged from how-to blog articles and short stories to a novel series. Collaborated with clients on concepts, direction, and story plot lines. Successfully managed updates, modifications, and consistently met client/publishing deadlines.

Newport Beach, Ca

Supported real estate agent by updating social media accounts, the agent’s CRM (MarketLeader), door-knocking, and other marketing efforts, including excel/numbers/google sheets and Mail Chimp software programs. Ran reports to identify active listings based on client’s geographic, price, and user preferences, and produced analysis on market and geographic-specific price trends.

Silicon Valley

Planed lesson plans for the Kindergarten Class, which involved planning multiple activities for small children with small attention spans. Actively communicated with parents by sending weekly emails with notifications and updates as well as progress reports for each child.

Santa Cruz, California

Supported real estate agent by updating social media accounts, the agent’s CRM (MarketLeader), door-knocking, and other marketing efforts including excel/numbers/google sheets, and Mail Chimp software programs. Ran reports to identify active listings based on client’s geographic, price, and user preferences, and produced analysis on market and geographic-specific price trends.

Santa Cruz, Ca

Collaborated with a group of interns to enhance Hillel’s environmental sustainability efforts, implementing initiatives to reduce waste and promote eco-friendly practices within the organization. Hosted study hours and ensured the smooth execution of Friday night dinners, coordinating logistics and managing volunteer staff to create an inviting atmosphere. Planned events centered around weekly themes, such as cultural celebrations and educational workshops, while engaging in outreach to new and potential community members to foster inclusivity and strengthen participation. Developed marketing materials and utilized social media to promote events, resulting in increased attendance and community engagement.

Newport Beach, California

Engaged potential clients by scheduling appointments and property showings, effectively communicating the value of services offered. Achieved second place in department sales by consistently meeting and exceeding targets through relationship-building and persuasive communication. Utilized outreach strategies to identify and cultivate new leads, contributing to overall business growth and client acquisition. Developed a strong understanding of market trends and property features to provide tailored recommendations. Maintained ongoing communication with clients after appointments to nurture relationships and encourage repeat business.

English Literature With An Intensive In French Literature, French Language And Literature

Activities and Societies: Executive Board Member of the Delta Chapter of Sigma Alpha Epsilon Pi (Spring 2017 - Winter 2019) TA for MUSC.

8Th-12Th