Working as the Senior Assistant Manager alongside Roberto Boghossian , my job has varied, which makes it very interesting!- Manage all the Middle east, European and UK exhibitions from A to Z.- Oversee and manage the day to day operations in Old Bond street Boutique. - We have recently opened a beautiful concession in Harrods that I helped start up and recruit staff for. - Working closely with Roberto Boghossian and his various projects has been great exposure to how we run the business and clientele. The Boghossian family has been in the gemstone industry for four generations. In 2007 the launch of Boghossian reflected their desire to bring something new to the world of gems: innovative creations pushing the limits of jewellery design. With a philosophy of not simply being ‘one more jeweller’, Boghossian jewels, working only with fine and rare gems, seeks to marry the old and the new by blending ancient techniques and charming old mine stones, as well as developing modern new materials.

Stock control of loose stones and finished jewelry. Identifying and grading loose white and fancy color diamonds to their certificates.

Sales: High-end, Luxury jewelleryMy role provided a great opportunity to gain experience selling and negotiating often highly complex, valuable sales and agreements with demanding and international VIP clients by nurturing the relationship via entertaining outside of business hours, meetings, telephone and email.Using my knowledge of customer engagement and high jewellery to help clients purchase and develop their collections from Boodles, typically using Boodles loyalty programme design framework as part of a sales project.The primary aim of my role was to gain new business and develop current client relationships.I wanted to be seen as a to ‘consult’ with clients rather than ‘sell’ to them, while also liaising internally to improve the teams knowledge and understanding of customer loyalty.This was a great opportunity to build people management skills, initially through managing our new boutique administrators and mentoring new staff.Other operational duties:-Ensuring all stock systems, paperwork, deliveries and procedures are carried out efficiently and accurately correctly by the team. Inform HQ of any discrepancies.-Organise and carry out stock takes as required

Kojis is an English established company based in the centre of London.They are known for a wide variety of unusual and rare antique pieces as well as contemporary fine jewellery.•Sales in luxury fine jewellery; contemporary, antique & watches•Provision of specialist knowledge (in antique jewellery)•Valuations for insurance & probate; estimates for replacement.•Liaising with suppliers.As a part of the team I helped in the performance of the concession by setting high standards of store presentation and service levels. Business Focus;Drive concession performance to achieve sales targetsComplete monthly and weekly business reporting and reviews as requiredMonitor monthly reports and action plan to meet and improve on targets Be aware of current markets, competitors and trends and use information to drive store performance. Negotiation with suppliers worldwide to source the best product, as well as working with the in-house design teams to bring new and exciting ranges.Solid experience in sourcing product and negotiating with suppliersService:Instil a culture of exceptional service and monitor product knowledge to achieve this, taking action to improve where necessary.Promote Customer experience response rates and feedback in store.Use strong presence to maximise sales and service opportunities.CommunicationHold daily staff briefings to motivate staff and communicate targetsCommunicate with key Head Office departments to improve store performance e.g. Merchandising, Pro-actively manage the relationship with Department store managers to develop key sales opportunities and ensure cooperation on all concession objectivesOperations:Ensured all stock systems, paperwork, deliveries and procedures are carried out efficiently and accurately correctly by myself and the team. Organised and carried out stock takes as required

Otazu, an international fashion jewellery company with several ranges from costume and Houte Couture collections to sterling silver and precious stones.Companies that Outazu worked closley with; Swarovski, Gassan Diamonds and Christian Lacroix. My role was to assist the UK MD with growing Otazu revenues by winning new business engagements with target clients. Our relationships had a customer loyalty or customer data focus, and consisted of one-off consultancy projects and long-term relationships, this done successfully by creating and nurturing brand relations via trade shows, meetings, telephone and email.The business development process typically involves:-Opportunity identification and analysis to determine overall attractiveness, market potential and competitive intensity.-This is followed up by detailed due diligence on potential Sponsor companies.-Initial approach to senior management (often the marketing director) at potential client companies.-Introductory meetings to understand the potential client’s needs, and help to develop innovative solutions.-Using these solutions to create and present a compelling proposal, which may include economic modelling.-Responding to detailed due diligence questions from the potential client.-Complex negotiation to agree key commercial terms, and management of the legal process to final contract.Other duties:• Management of UK sales agents.• Liaising with stockists, head office and PR agency.