Jenna Sims Email and Phone Number

-Tovuti LMS administrator-Elearning Content Development

Content management: Created and managed a client-facing help center of 220 articlesCreated and managed the e-learning strategy for new hires and continuing education. Including developing a new hire onboarding schedule that was adopted cross-functionallyCreated, organized, and managed 18 modules and all assigned users in Google Classrooms. Managed migration of e-learnings from Trainual to Google ClassroomsUtilized Articulate, Canva, Adobe Creative Suite to develop engaging web based training.Proposed, designed, and created instructional videos and in-person training coursesWorked cross-functionally with warehousing, product, sales, and customer experience to create process flows, standard operating procedures and client-facing go-to-market strategies for receiving 3rd party items, utilizing redeem pages, quality assurance SOPs, and reproductions.Subject matter expert in Shopify, Zapier, Rippling, Salesforce, Intercom, Zendesk Integrations, HAZMAT shipping regulations, and proprietary client-facing Dashboard.Created processes, workflows, training, and templated responses for newly established sales operations team

Act as a supplier-customer liaison to answer policy and contract inquiriesMonitor freight and logistics systems to make sure replacement parts ship in a timely mannerWork with customers on alternate resolutions and provide technical and troubleshooting guidanceDeveloped new hire training and conducted in-person training sessions on topics including standard operating procedures, de-escalation techniques, and how to use supplier and internal databases and ticketing systems.

• Lead high quality, energetic gallery presentations that encourage guests to deepen their understanding of the Museum’s subject matter.• Participate in programs that involve artifact-handling and the demonstration of off-display artifacts.• Support the sales team by leading guided tours and group gallery activities that enhance the guest experience, grow revenue and add value for private events and group bookings.• Help with student field trip groups, providing onsite support as needed.• Data entry, mailings and general recordkeeping• Communicate with museum members and volunteers to facilitate involvement in large events and seminars• Proactively facilitate the exploration of exhibits and engage guests in dialogue about exhibit content.

Successfully recruited, interviewed, and placed over 150 volunteers in Disaster Cycle Services, Public Health and Safety Services, Fundraising, Communications, Community Education, Blood Services, and Services to Armed Forces departments. Coordinated volunteers to staff about 50 different informational tabling events and fundraising eventsRecruited, trained, and supervised a community education team of 20 volunteers and coordinated disaster preparedness classes at local schools, libraries, senior centers and YMCA’s for mid-Alabama Chapter in order to teach over 2000 people disaster preparedness skills. Developed and trained an intake team of 5 people for Volunteer Services in order to minimize the effects of staff changesLearned to effectively multitask and prioritize tasks due to an ever-changing day to day work schedule, constant interruptions and multiple disaster responsesAssisted in developing strategies to recruit and place volunteers in specific positions to fill quotas from National American Red Cross