Jenna Whitaker Email and Phone Number
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Jenna Whitaker personal email
As a Client Success Partner at Gartner, I leverage my extensive hospitality industry experience and skills to support and retain strategic accounts across various sectors and regions. With over four years of working in front office roles at The Adolphus, a luxury hotel in Dallas, I have developed a deep understanding of the needs and expectations of high-end customers and how to deliver exceptional service and value.I am passionate about building long-term relationships with clients and helping them achieve their goals and outcomes through Gartner's research, insights, and advisory services. I am proficient in using MICROS, a leading software for hospitality management, as well as other tools and platforms to monitor and analyze client data, feedback, and satisfaction. I am also skilled in communicating effectively and persuasively with diverse stakeholders, both internally and externally, to ensure alignment and collaboration. My mission is to drive client success and retention at Gartner with my hospitality expertise and competencies.
Hyatt Regency Dfw
View- Website:
- dfwairport.hyatt.com
- Employees:
- 81
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Restaurant And Bar ManagerHyatt Regency DfwDallas, Tx, Us
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Assistant Executive HousekeeperHyatt Regency Dfw Mar 2024 - PresentDallas, Texas, Us
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Client Success PartnerGartner Aug 2022 - Mar 2024Stamford, Ct, Us• Delivered actionable, objective insight to 85+ executives and their teams in the state and local government sector, leading to faster, smarter decisions and stronger performance on their organization's mission-critical priorities.• Exceed client retention goals by 14% in FY 2023 and by applying data driven insights to implement and ideate creative strategies which aided in client reengagement efforts, increasing habitual usage, and securing contract renewals deeply understanding the clients’ existing gaps. -
Director Of Front OfficeThe Adolphus Oct 2020 - Jan 2022Dallas, Tx, Us• Increased the customer satisfaction by 8.3% and division efficiency by developing and implementing a comprehensive training curriculum for new and existing colleagues and monitoring skill improvement.• Provided on-the-spot coaching to develop colleagues’ skills in a manner that encouraged further learning and development while adding value to the customer experience.• Coordinated with senior corporate executives and facilitated cross-departmental service training for guest facing and service colleagues based on Guiding Principles. -
Assistant Director Of HousekeepingThe Adolphus Oct 2019 - Oct 2020Dallas, Tx, Us• Oversaw department of 85+ employees in a 400+ room hotel.• Developed and implemented an incentive program for over 85+ employees to drive cleanliness standards and customer satisfaction scores.• Maintained the supply inventory while staying within the department budget.
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Overnight ManagerFour Seasons Resort And Club Dallas At Las Colinas Mar 2019 - Oct 2019• Prepared documents and reports for all hotel operations, revenue and VIP arrivals and presented the information to hotel executives daily.• Partnered with senior leadership team and operations stakeholders to analyze projected occupancy, sellout potential, and strategize to enhance market positioning and revenue maximization while achieving elite service.• Increased productivity by innovating standard operating procedures and training materials.
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Guest Services ManagerGrand Hyatt Dfw Sep 2016 - Jan 2019Dallas, Tx, Us• Created and implemented various programs to increase value which resulted in a growth of customer satisfaction by 1.3% year over year.• Accomplished and maintained corporate brand standards resulting in scores that led to our property achieving first overall for Grand Hyatt properties worldwide in 7 out of 10 measured categories.• Cultivated and improved relationships with customers by quickly resolving and responding to concerns; driving customer satisfaction, retention, and loyalty. -
Assistant Front Office ManagerGrand Hyatt Dfw Jul 2014 - Sep 2016Dallas, Tx, Us
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Rooms Control SupervisorGrand Hyatt Dfw Mar 2014 - Jul 2014Dallas, Tx, Us
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Front Office AgentGrand Hyatt Dfw Jan 2013 - Mar 2014Dallas, Tx, Us
Jenna Whitaker Skills
Frequently Asked Questions about Jenna Whitaker
What company does Jenna Whitaker work for?
Jenna Whitaker works for Hyatt Regency Dfw
What is Jenna Whitaker's role at the current company?
Jenna Whitaker's current role is Restaurant and Bar Manager.
What is Jenna Whitaker's email address?
Jenna Whitaker's email address is je****@****hus.com
What skills is Jenna Whitaker known for?
Jenna Whitaker has skills like Customer Service, Hospitality Industry, Front Office, Hospitality Management, Hotels, Rooms Division, Opera, Hotel Management, Micros, Time Management, Customer Satisfaction, Property Management Systems.
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