Jenna Y

Jenna Y Email and Phone Number

Supervisor @ The Adecco Group | Management & Operation, Content Moderation Trust&Safety Service delivery @ The Adecco Group
zurich, zurich, switzerland
Jenna Y's Location
Hakata-ku, Fukuoka, Japan, Japan
About Jenna Y

As a supervisor at Adecco Group, I lead an operation team that provides content moderation and trust and safety services to various clients. I ensure the quality and efficiency of our service delivery, as well as the satisfaction and retention of our customers.I have more than three years of experience in the trust and safety industry, and I have developed strong skills in content moderation, management, communication, problem-solving, and teamwork. I am passionate about creating a safe and positive online environment for users and businesses, and I am always eager to learn new tools and best practices in this field.

Jenna Y's Current Company Details
The Adecco Group

The Adecco Group

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Supervisor @ The Adecco Group | Management & Operation, Content Moderation Trust&Safety Service delivery
zurich, zurich, switzerland
Website:
adeccogroup.com
Employees:
22769
Jenna Y Work Experience Details
  • The Adecco Group
    Team Supervisor
    The Adecco Group Aug 2022 - Present
    Japan
    Management & Operation for Korean and Japanese Content moderation team- Manage 120 KR&JP agents - Client meeting to report weekly business analysis (Productivity, Quality,TAT etc..) - Making new tools to improve our business (Forecast sheet, Attendance rate,Production time Tracking sheet)- Have an efficiency idea meeting for client regularly- Regular 1 on 1 session with team members to coach and provide feedback - Manage agents shift and forecast their performance and Headcount- Hiring new member and join the job interview- Conduct RCA
  • Genpact
    Supervisor
    Genpact May 2019 - Jul 2022
    일본 도쿄도 도쿄
    Trust and safety and customer service In charge of KR market
  • Lush Fresh Handmade Cosmetics Gent
    Training Manager
    Lush Fresh Handmade Cosmetics Gent May 2017 - May 2019
    Japan
    In charge of a trainer for New hireEvaluate employee performance to gauge where skills are lacking.Create training programs to address skill gaps in employees.Prepare learning materials for programs.Develop onboarding programs for new employees.

Frequently Asked Questions about Jenna Y

What company does Jenna Y work for?

Jenna Y works for The Adecco Group

What is Jenna Y's role at the current company?

Jenna Y's current role is Supervisor @ The Adecco Group | Management & Operation, Content Moderation Trust&Safety Service delivery.

Who are Jenna Y's colleagues?

Jenna Y's colleagues are Jessica Ochoa, Maria Abad Rey, Florencia Robledo, Sara Lucchetta, Joshua Stevens, Venkata Padma, Helle Bagger.

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