Jenna French Email & Phone Number

Knutsford, England, United Kingdom

Cheshire

• Team leader for 9 members of staff across the globe – Managing soft skills, mentoring, personal development, resource allocation for customers & clients. • Implementing new Lean & Agile initiatives. Improving the way we work and the service we offer. • Capacity planning.• Change Management.• Legacy Maxware Migration – Technical lead for Auth services.• Conducting interviews for Offshore on Onshore vacancies.• Management Incident coordinator - Working weekends and weekdays on Incidents as management co-ordinator.• Leading the new SRP headcount for the wider Navigator recoveries and charge-ability model.• Managing Re certification for Auth services – Estate Management.To be continued....

• Managed the migration of c200 users onto SM7 across Middleware. Responsible for the creation of effective SM7 user guides, the co-ordination of access controls and acting as SM7 champion for Middleware. • Identified, created and designed a new Stage 0 project calculator. Reducing estimation times by 75%, improving our team’s efficiency and reducing resource effort and costs (Savings of £125k forecast for 2011). • Accountable for being the sole Delivery Manager to Sanctions (PCNG and CCNG), Barclays highest priority project worth in the region of 8 million;• Accountable for the initiation, planning and day-to-day running of multiple Middleware projects and Change Requests ranging from a value of £15K to 8 million. Responsible for all project activities, including, planning, stakeholder management, resource management, reporting, resource allocation / scheduling and cost management;• Proactively mentored a new team member, ensuring their effective integration into the Delivery Management team. Supported the individual with the day to day Delivery Manager responsibilities, setting short/Long term goals and providing on the job training; • Proactively created a Customer Satisfaction survey (using SharePoint) to obtain more insightful information and feedback from our Customers to continuously improve our customer satisfaction. The survey was recognised by Senior stakeholders as providing Clear and useful information. • Developed and presented a business case to develop and improve the core Project Management skills, methods and capabilities of our Team members. Articulated the rationale, costs, benefits and recommendations for delivering exceptional customer service. The case was successful and accepted by management, resulting in our team due to take part in the PMI training initiative throughout 2011; • Improved resource MI by proactively preparing detailed weekly resource spreadsheets, ensuring resource estimates are within 10% of tolerance;

• Creation of a new Workforce Strategy tracker process which includes tracking of new vacancies onshore and offshore including India, Manila and South Africa;• Budgeting for new resources and management of current utilisation and recovery methods against projects;• Budgeting and MI consolidation;• Automating Risk and issue Logs for Risk and audit, automating Internal Dispensation process;• Producing weekly MI reporting for Senior Execs to measure business performance ;• Conducting intense Finance and RAF analysis;• Creating a new Resource Headcount Management process which is managed through Infrastructure teams using SharePoint and SAP systems;• Automating several key processes within the team to improve operational efficiency.

• Developing the new Supply & Demand initiative across Global Infrastructure Service Delivery;• Leading and supporting the day to day Gateway Office function (Project support, supply & demand management, resource allocation, MI, Quality/Audit and control/governance);• Leading weekly Supply & Demand forums with all Project Management Centre Leaders and Platform Leaders;• Managing the roll out of Project Prioritisation across GISD, benefiting technical teams and PM’s to track/forecast demand against supply and accurately predict future headcount requirements for Project priority;• Rolling out the new GISD Project Prioritisation Heatmap to all component areas across GISD, now including all known demand within Service Readiness, Solutions and the Project Management Centre;• Created new processes, Data quality Plans, Project plans ensuring all deliverables are delivered on time and key milestones met;• Nominated for a Technical away ahead award.

• Supported and developed Demand Management across GISD Platforms;• Leading and supporting the day to day Project Delivery Office function (Project support, supply & demand management, resource allocation, MI, Quality/Audit and control/governance);• Embedded Resource Allocation governance and control processes to manage key change initiatives across GISD;• Created Navigator Resource Pools and Sub Resource pools for GISD component team areas• Managed development delivery of all training and communications for Navigator; set up weekly forums. Stakeholder management;• Lead champion for the resource allocation process for GISD in the UK and South Africa when Navigator was implemented, this included co-ordinating training for Platforms, filtering queries and providing support;• Achieving a personal development milestone as a Team Leader for 3 members of staff;• Producing detailed MI to enable leadership to make key resource decisions within the organisation;• Managed the roll out of a global resource management tool to capture supply & demand across technical teams within the organisation, benefiting technical teams to track/forecast demand against supply and accurately predict future headcount requirements;• Assisted in the roll out of a HP tool across the global organisation, responsible for Co-ordinating 1000+ users across technical areas to enable users to record time and recover costs, resulting in accurate time and cost recovery.

• Managed and scheduled 3rd party resource allocation/activity for deployment;• Created Prince 2 Product and Specialist Breakdown Plans to effectively support and manage internal processes;• Produced key MI Statistics for senior management to measure performance and identify improvement areas;• Successfully dealing with Change Management processes including organisational change, process change and business change;• Developed Process Descriptions including Configuration Management and Change Management to improve business performance;

• Monitoring and dealing with key issue management and change to improve service delivery;• Managed and delivered detailed deployment schedules within agreed deadlines;• Identifying and creating Briefings & Communication Plans for Data Migration Periods;• Co-ordinating, managing and supporting engineers through Data Migration.

• Successfully managed 3rd party supplier resources to ensure effective delivery of key milestones;• Managed key Risks and Issues through to resolution;• Delivered consistent weekly and Monthly MI data to key stakeholders.