Jenna Erdenebat Email & Phone Number

Yorktown, Va, Us

Hampton, Virginia, United States

- Led a successful initiative resulting in the doubling of revenue within 2 years, demonstrating a keen understanding of market dynamics and effective sales leadership.-Sold over 200 kitchen remodeling projects, demonstrating a strong track record of success in sales and contributing significantly to business growth.- Spearheaded the expansion strategy, resulting in the successful opening of a new business location.- Recruited, trained, and supervised a dynamic team of new employees, resulting in increased sales and elevated customer service quality.-Acted as the primary decision-maker in the owner's absence, providing strategic direction and overseeing day-to-day operations to ensure business continuity.

Falls Church, Virginia, United States

-Screened over 500 applicants, proactively reaching out to potential candidates to schedule interviews. Successfully managed the entire interview and onboarding process for 100 candidates, ensuring a seamless experience from initial contact through the duration of their employment.-Conducted onboarding training for new employees, ensuring a smooth integration into the organization. Assisted individuals in navigating and resolving HR-related issues, fostering a positive and supportive work environment.-Collaborated with the Executive Team Leader-HR, providing valuable assistance in various Human Resource-related tasks, including managing and maintaining employee records, ensuring accuracy and compliance with relevant policies, contributing to the overall efficiency of the HR function.

Ulaanbaatar, Mongolia

-Managed a team of 6 employees in daily duties to provide related training and evaluate performance for over 200 customer service representatives. My team was responsible for the company's customer service, and through focused efforts, we improved and maintained high customer service quality standards.- Led new billing system training projects and coordinated related activities to ensure all customer service representatives could use the program in their daily work activities.-Improved the training and monitoring report system for directors and department managers to review training outcomes and performance evaluations. The revamped system streamlined the review process for training outcomes and performance evaluations. Resulting in a more data-driven approach, this improvement empowered managers to make informed and strategic decisions with greater ease.

Ulaanbaatar, Mongolia

-Developed and delivered comprehensive training programs for employees, focusing on product and billing knowledge, as well as customer service skills. The training has been integrated as a mandatory requirement for all customer service representatives within the company.-Elevated customer service satisfaction scores by 5-10% through the implementation and design of a sophisticated three-level complaint handling training program.-Designed and delivered more than 10 individualized and group training programs tailored to address specific needs within employee teams, fostering skill enhancement and team development.-Tracked and meticulously maintained training data for monthly and yearly reporting. Evaluated training results and prepared detailed reports for upper-level management, providing valuable insights to inform adjustments and enhancements to the training program.

Ulaanbaatar, Mongolia

-Screened, interviewed, and facilitated credentialing for over 100 candidates across diverse positions within the organization.-Conducted weekly new hire orientations for full-time employees, meticulously organizing training schedules for both new and existing staff.-Created and maintained confidential personnel information and records for active and terminated employees. Administered HR policies and programs, aligning with business goals to ensure comprehensive HR support.-Conducted company-wide climate research utilizing survey and interview methods. The findings from the report were instrumental in implementing a successful pilot program for organizational change.

Master Of Arts - Ma, Organizational Leadership And Learning, 3.90

Built a deeper understanding and practical skills for leading effective group processes, managing organizational change and supporting.

Bachelor Of Science - Bs, Psychology

Psychology

Activities and Societies: Recipient of Rotary International ScholarshipExchange Student