Jenna Blundon Email & Phone Number

St. John'S, Nl, Ca

St John’S, Newfoundland And Labrador, Canada

•Educate and train staff on Group Benefits Administration processes and procedures in relation to Group Benefit Policies including Life, Health and Dental, Critical Illness, Long Term Disability and Travel benefits.•Educate and train staff on Group Claims processes and procedures including various group coverage levels and services.•Monitor, maintain, evaluate and report employee productivity in relation to service deliverables – •Telephony Service Deliverables and Service Turnaround Times.•Maintain business expectations and day-to-day operations by fostering professional relationships with staff to ensure policies are adhered to and understood. •Cultivate strong business relationships with key stakeholders such as Clients, Consultants, Underwriters and staff to drive and maintain exceptional service experiences for our members while aligning with policy terms and conditions.•Discover and implement new efficiencies to enhance the Best-in-Class Customer Service experience while promoting a dynamic and enjoyable work place.•Manage and lead individual performance objectives to consistently meet and exceed business targets. •Manage and resolve client escalations.

St John’S, Newfoundland And Labrador, Canada

•Administered group (Health, Dental, Life, Critical Illness, Long Term Disability) and travel benefits to contracted groups. •Completed administrative tasks such as enrolments, terminations, transfers and leave changes for various groups.•Prepared and processed Life, Critical Illness and Long-Term Disability claim forms and communicated with respectful Insurance Companies. •Educated and communicated with clients on compressive benefit packages and coverages. •Reconciled member accounts payable and accounts receivable through Deduction Information Forms.•Established immediate positive and emphatic customer and third-party relationships.•Excelled at multi-tasking, managing client profiles, policies, requests, transactions, and concerns.•Strong knowledge of systems, and health, dental and life insurance procedures.

St John’S, Newfoundland And Labrador, Canada

•Advised and educated existing clients regarding insurance information and knowledge.•Met and exceed monthly sales quotas and targets. •Established immediate positive customer relationships. •Met and exceed monthly sales quotas and targets.•Excelled at multi-tasking, handling client requests, transactions, and concerns efficiently.•Strong knowledge of systems, procedures and Underwriting, Customer Accounts and Billing guidelines.•Effective abilities to handle and access significant data, information, and accounts.

•Oversaw storefront and production tasks were completed in an appropriate and timely manner.•Gathered resumes from interested applicants.•Completed inventory paperwork.•Served customers, preparing food and drink orders.•Prepared production products.

St. John'S, Newfoundland

•Monitored provincial media (newspapers, radio and television broadcasts) concerning DFO.•Updated DFO’s provincial intranet with divisional and departmental news and announcements using media clipping software.•Coordinated departmental events including diversity and multiculturalism events.•Prepared and distributed monthly calendars for directors and managers of DFO.•Gathered material and information for departmental promotional item development anddistribution.

Bull Arm, Nl

•Conducted orientation presentations and hire-on packages with new employees mobilizing to the Bull Arm Fabrication Site.•Scheduled and participated in interviews for potential candidates.•Organized requisitions for pre-access requirements for new employees, including SureHire.•Communicated with external parties regarding outsourced functions of KKC’s recruitment process.•Reported weekly inductions of new staff, craft and sub-craft personnel.•Filing, paperwork, cross-referencing, and data entry regarding personnel and external parties.

•Compared Newfoundland and Labrador funding programs for local business ventures to those of other provinces’.•Calculated the efficiency of grants given to organizations using Microsoft Excel.•Created reference binders of recent and previous funds and grants given to organizations.

Bachelor Of Commerce (B.Com.), Human Resources

Completing courses relevant to the field of Human Resources. Courses include: Performance Management, Seminar in Human Resources, Human.

Honours

Driven and passionate, Jenna devoted a significant amount of time into her studies throughout her high school career. However, she found.