Jenna Brady, Cqa Email & Phone Number

Cleveland, Oh, Us

Cleveland, Oh, Us

Austin, Texas, United States

Provide quality customer service and support to internal and external customers. Ensure effective relationships and communications are established and maintained with Division and District leadership and stakeholders. Develop and maintain documented operational processes to improve customer service and communication. Prioritze mutliple programs and projects in a manner that effectively and consistently meets customer requirements. Create libraries of slide decks on key topics for executive team use ensuring appropriate individuals have access in order to more quickly create newly requested presentations and other tools.Create and/or utilize an effective system to monitor progress of assignments and projects, and effectively keep leadership current on progress.Continually look for effective and efficient ways to manage and present data, making recommendations to leadership with learning new methods or systems.Prioritize programs and projects to ensure timelines and deadlines are met, continually being in communication with leadership.Continually collaborate with Executive/Division leadership and staff to develop new reports, measurement and evaluation tools, and tracking/reporting tools to ensure more effective and efficient operations. Direct, develop, review, documentation and procedures, making recommendations and overseeing improvements of business processes.Review, collect, and evaluate data for Executives in manner to ensure consistency of information and delivery method across all districts.Attend meetings, provide analysis, written summary and debriefing of a meeting's activites to leadership.Serve as the lead, take initiative to plan the agendas and meeting PowerPoints, ensure proper venue set-up, organize and run meetings, and track action items.Direct, develop, evaluate and implement plans to communicate and explain projects, status, direction, outcomes, and deliverables to stakeholders, interested groups, leadership and team members.

United States

Austin, Texas Area

• Routinely develop and provide information to staff on standard operating procedures and quality compliance objectives through in-house training sessions, electronic correspondence, webinars, quality newsletters, and risk management workshops.• Continually monitor and update the quality program resource tools to ensure all staff members can correctly execute procedures.• Contribute to growing the quality program within all areas of the company by the initiating and implementing ISO 9001:2015 standards and quality related programs that continually increase knowledge and buy-in. • Perform periodic internal and external project audits to assess compliance on standard operating procedures and project contracts. • Routinely develop and monitor quality objective metrics and report on KPIs in management review meetings to ensure that department COOs and PMs are aware of performance and are implementing the requirements within the quality program.• Maintain effective oversight on updating and maintaining Quality Management resources and documentation policies.• Coordinate all quality activities enterprise-wide to meet day-to-day program management needs.• Collaborate with upper management to put measures in place that uncover risk and implement mitigation in order to meet ISO 9001:2015 standards.• Work with internal and external personnel to ensure adequate corrective and preventative actions are implemented in a timely manner.• Monitor, support, and report on the client satisfaction program.• Analyze data, assess company-wide compliance, and produce quarterly reports regarding the status of audit findings and customer satisfaction survey results in order to focus on areas of essential quality improvement.• Continually increase quality awareness across the company through staff development, supervision, and training.

Austin, Texas Area

• Provided customer service to clients to ensure that company financial requirements are maintained.• Educated clients on company standard operating procedures and federal guidelines.• Coordinated with management to maintain and track personal compliance objectives.

Austin, Texas Area

• Developed and implemented strategic organizational plans to ensure that all standard operating procedures and client delivery standards were achieved.• Continuously resolved quality control issues and trained personnel on company-wide business operations and client delivery standards.• Maintained and communicated company-wide safety and labor law compliance.• Audited and managed monthly purchase orders with the aim of lowering expenditures by 1% to 2%.• Processed a high volume of accounts payable invoices certifying that all invoices were submitted in accordance with client contract terms.• Coordinated with top management to track customer sales and accurately forecast product trends.• Obtained estimates from vendors to meet client purchase requests.• Purchased and maintained inventory levels of $2 million per quarter.• Maintained training and knowledge of vendor product specifications in order to educate sales personnel.

Yucca Valley, Ca

• Managed client requirements gathering sessions to establish project scope, deliverables, and schedule and to gain client concurrence.• Compiled client Request for Proposal (RFP).• Audited company-wide procedures to ensure standard operating procedures were compliant with customer requirements.• Evaluated vendor material specifications to affirm products meet client materials and construction requirements.• Arranged scheduling between clients and project team in order to efficiently complete projects per contract agreements.• Trained and led teams of six or more on company quality standards and communicated client and project guidelines.• Managed and audited all financial accounting operations including billing, payroll, income statements, and yearly taxes.

Bachelor’S Degree, Business Administration, Mass Communication, & Sociology, Gpa 3.92

Activities and Societies: The Honor Society of Phi Kappa Phi

Business Administration And Management, General, 4.0

Activities and Societies: DECA