Jenna Britzius Email and Phone Number

-Established effective communication with project stakeholders to direct project planning efforts and promote consistent workflow processes for timely and cost-effective completion of project deliverables-Managed onsite office services team of 10+ direct reports and oversee 15+ offshore team members, utilizing project delivery methodologies such as Six Sigma to align business processes with organizational goals-Implemented Robotic Process Automation (RPA) strategies in collaboration with workforce planning to decrease necessary headcount by 2+, leading to 20% annual cost-savings-Executed additional RPA process to optimize work processes and streamline invoice tracking, reporting, and variance analysis, leading to 90% reduction in billing turnaround time

-Prepared presentations, requests for proposal (RFP), and reports to convey relevant client feedback and documented trends, focusing on company initiatives and goal outcomes to earn 10% above revenue goals-Directly supported 2+ practice managers and office of 100+ professionals with use of time management and effective communication abilities-Collaborated with cross-functional teams to devise programs and services, resulting in immediate cost savings of $50k

-Drove direction of event planning in collaboration with marketing team to enhance client experiences -Spearheaded account management for 200+ clients, including account monitoring and fiscal reporting-Contributed to 23% revenue growth in under 12 months with use of outstanding client service skills and marketing strategies