Jenna Chapman Email & Phone Number

London, Gb

London, Gb

Collaborates with Senior Leadership and Executive Committees to design, operationalize, and accelerate organizational capability, future operating models, technical migration and synergies, contract simplification and improved revenues. Also assumes the Business Development role encompassing writing pitches, crafting business cases, client presentations, and sales pipeline managementNotable roles held and projects led include: - Cyber/AI Portfolio Program Director for Beazley, London Insurance (Jan 2023 – Jul 2024) - Lead Transformation Officer for VISTRA, Private Equity , London, UK (Mar 2020 – Jan 2023)- Portfolio Program Director for Global Banking Markets and Operations at HSBC (GBM), London (Jan 2018 to Jan 2020)- Regulatory Programme Director for Barclays (Wealth), Canary Wharf, UK (Oct 2016 to Oct 2017) - Transformation Lead/Program Director for Royal London Asset Management, London, UK (Oct 2015 to Oct 2017) - Head of Change and Transformation for Financial Services Compensation Scheme, London, UK (Jun 2013 to Oct 2015)

Teddington, Middlesex, Gb

• Provided executive advisory services in Cyber, AI, IT, Strategy, and Operations Maturity, focusing on target operating models and value creation.• Implemented strategic Roadmap and 5-year strategy to drive business growth and operational efficiency.

London, Gb

Led translation of KPMG’s cyber maturity audit requirements into a comprehensive Cybersecurity and AI Maturity Flagship Program. Collaborated with vendors to ensure seamless BAU transition and established a new Chief Information Security Officer function, including operating model, policies, and procedures for effective data governance and control management.

Hong Kong, Hk

Supported the Global CEO in driving the implementation of a multi-million-dollar Private equity M&A integration and process operating model across six key markets and three outsourcing centers in Fund administration and Corporate Services . Focusing on payment and accounting systems, outsourcing, and departmental restructuring. Developed a comprehensive 3/5/10-year Financial Planning and Analysis model and 10-year benefit realization plans. Implemented measurable KPIs and tracking systems, including value stream mapping, FTE efficiency, and vendor rationalization. Participated in executive committees to ensure stakeholder consultation on organizational changes and engaged in industry events and collaborations to align future digital, data, and market trends with company needs.

London, Gb

Global Program Manager for GBM for the LIBOR ProgrammeGlobal Program Manager for GBM for CASSGlobal Program Manager for GBM for HSBC RingfencingAccountable for overseeing major transformation initiatives, including the LIBOR Transition program across Global Markets for fixed Income, BSM, and Operations. In 2020 and 2021, designed the global landscape for alternative risk-free rates, incorporating ESTER, SOFR, SONIA, SARON, and TONAR, ensuring trading marketplace capability and STP. Analyzed geographical impacts, collaborated with IT on system functionalities, and assessed IBOR exposure post-2021, managing contract inventories and collaborating externally on IBOR preparation. Led the Global Markets segment to deliver HSBC’s Ring-Fencing Programme within the agreed project scope and timelines with a 100-member cross-functional team. Supported the training of 250 global operations team members, eliminating rework and achieving ROI within a year. Conducted business benefit assessments validating cost avoidance and generated significant savings annually through regulatory project delivery and report rationalization.

London, Gb

Managed all phases of investor protection streams in MiFID II, including Product Governance, CASS Research Inducements, Conflicts, and Client Agreements, across the UK, Ireland, Jersey, Geneva, Monaco, France, and Spain. Implemented changes in operating models to align with regulatory requirements and business objectives, delivering MVP solutions. Collaborated with BAs and SMEs to design operational improvements, switching between waterfall and agile methodologies as needed, and developed delivery roadmaps and project plans.

London, England, Gb

Oversaw compliance and program delivery for MiFID II, UCITS / MAR, PRIIPs, and FX regulatory initiatives, ensuring RLAM’s adherence to regulatory requirements. Mobilized, managed, and directed the implementation of a new MiFID reporting architecture and back-reported millions of transactions. Represented the company at regulatory conventions and managed vendor contracts for software providers, ARMs, and APAs with a team of 25.Established the CF10a office focused on resolving critical remediation issues during CASS audits and built a project management office to standardize practices, tools, and processes within a one-year regulatory program timeframe.

London, England, Gb

Led the change function and implemented the million-dollar PPI Insurance and Claims handling platform, overseeing complex data migration using ERP SAP S4/Hana with a cross-functional team of 50. Managed the tendering, selection, and procurement of a new supplier through a formal RFP process for the FSCS, securing a five-year claims management contract. Ensured compliance with agreements and TUPE requirements and implemented necessary business, HR, and operational changes.

London, England, Gb

Working for the CEO to overhaul BMAM operations and compliance functions.Client onboarding Marketing Material / client consentsInvestment policies and guidelines;Dealing Procedures;Client administration;CDD/ KYC / Suitability / AMLData RemediationBack office functions.Revised Payment proceduresGovernance & supervision Overhaul of systems and software

Montreal, Qc, Ca

Management consultant across Public Sector, Telco, Financial Services, Insurance

Executive Leadership Program, Business Administration And Management, General

Master Of Science - Msc, Computer Science

Postgraduate In Mathematics, Mathematics And Business Computing Systems

Ba Honours, English