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Companies that once seemed invincible are being outpaced by startups, while entire industries face disruption from emerging technologies. For FTSE 100 firms, transformation isn’t optional – it is imperative.Conventional change initiatives won’t suffice. What is required is a holistic, sophisticated approach to transformation that permeates every aspect of the organization.Having held leadership and management consultancy roles in my 20+ year career, I’ve worked alongside the C-Suite and Boards to steer complex, large-scale transformations that have not just weathered storms but captured new markets and unlocked new sources of competitive advantage. The initiatives that illustrate the impact of my expertise include: - 𝗖𝘆𝗯𝗲𝗿𝘀𝗲𝗰𝘂𝗿𝗶𝘁𝘆 𝗮𝗻𝗱 𝗔𝗜 𝗠𝗮𝘁𝘂𝗿𝗶𝘁𝘆: Delivered a 26-initiative flagship portfolio for a leading London insurance provider, transforming security posture and leading cultural change. -𝗦𝘂𝗰𝗰𝗲𝘀𝘀𝗳𝘂𝗹 𝗠&𝗔 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻: Supported the Global CEO in seamlessly integrating multiple multi-million-dollar acquisitions, streamlining operations across key markets. - 𝗦𝘁𝗿𝘂𝗰𝘁𝘂𝗿𝗮𝗹 𝗿𝗲𝗳𝗼𝗿𝗺 𝗽𝗿𝗼𝗴𝗿𝗮𝗺: Led the global Ringfencing Program for a major bank, successfully segregating core retail banking services from their investment and international banking activities - 𝗚𝗹𝗼𝗯𝗮𝗹 𝗜𝗻𝘃𝗲𝘀𝘁𝗼𝗿 𝗣𝗿𝗼𝘁𝗲𝗰𝘁𝗶𝗼𝗻: Managed investor protection across multiple jurisdictions for a leading wealth management firm, ensuring compliance with all relevant regulations. I am on LinkedIn to explore senior strategy, transformation, operational, and technology delivery opportunities, leveraging my achievements in the Banking, FinTech, Insurance, Securities, and FTSE-100 sectors. 📧 jenna.chapman@bytesizedata.co.uk======Growth Strategy & Execution ▪ Global Business Architecture ▪ Complex Program Delivery Across Distributed Teams ▪ Business Turnaround ▪ Regulatory Delivery ▪ M&A Restructure and Integration ▪ Greenfield Project ManagementScalability and Integration ▪ Alliances and Partnerships ▪ Business Process Reengineering ▪ Governance Restructuring ▪ KPI Development Technologies: Cloud Platforms (Azure, AWS), SaaS migrations, Email systems, ERP (Oracle, Netsuite, SAP S/4 Hana), Payments (Swift), Workday and Microsoft solutionsProject Management & Methodology: Agile, PPM, MSP, Scrum 6Sigma, ERP implementations, Development Lifecycle, Testing LifecycleIT Governance & Risk Management: ITIL frameworks, Governance frameworks, KPI reporting, Risk Management frameworks, TPRM Frameworks
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Senior Program DirectorLloyd'SLondon, Gb
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Global Transformation Officer, Portfolio Program Director And CtoPositive Achievers ConsultingLondon, Gb -
Managing Partner And CooPositive Achievers Consulting 2013 - PresentCollaborates with Senior Leadership and Executive Committees to design, operationalize, and accelerate organizational capability, future operating models, technical migration and synergies, contract simplification and improved revenues. Also assumes the Business Development role encompassing writing pitches, crafting business cases, client presentations, and sales pipeline managementNotable roles held and projects led include: - Cyber/AI Portfolio Program Director for Beazley, London Insurance (Jan 2023 – Jul 2024) - Lead Transformation Officer for VISTRA, Private Equity , London, UK (Mar 2020 – Jan 2023)- Portfolio Program Director for Global Banking Markets and Operations at HSBC (GBM), London (Jan 2018 to Jan 2020)- Regulatory Programme Director for Barclays (Wealth), Canary Wharf, UK (Oct 2016 to Oct 2017) - Transformation Lead/Program Director for Royal London Asset Management, London, UK (Oct 2015 to Oct 2017) - Head of Change and Transformation for Financial Services Compensation Scheme, London, UK (Jun 2013 to Oct 2015)
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Exec AdvisorNational Physical Laboratory (Npl) Jul 2024 - PresentTeddington, Middlesex, Gb• Provided executive advisory services in Cyber, AI, IT, Strategy, and Operations Maturity, focusing on target operating models and value creation.• Implemented strategic Roadmap and 5-year strategy to drive business growth and operational efficiency. -
Portfolio Programme DirectorBeazley Jan 2023 - Jul 2024London, GbLed translation of KPMG’s cyber maturity audit requirements into a comprehensive Cybersecurity and AI Maturity Flagship Program. Collaborated with vendors to ensure seamless BAU transition and established a new Chief Information Security Officer function, including operating model, policies, and procedures for effective data governance and control management. -
Pe Transformation DirectorVistra Mar 2020 - Jan 2023Hong Kong, HkSupported the Global CEO in driving the implementation of a multi-million-dollar Private equity M&A integration and process operating model across six key markets and three outsourcing centers in Fund administration and Corporate Services . Focusing on payment and accounting systems, outsourcing, and departmental restructuring. Developed a comprehensive 3/5/10-year Financial Planning and Analysis model and 10-year benefit realization plans. Implemented measurable KPIs and tracking systems, including value stream mapping, FTE efficiency, and vendor rationalization. Participated in executive committees to ensure stakeholder consultation on organizational changes and engaged in industry events and collaborations to align future digital, data, and market trends with company needs. -
Gbm Program Director / Integration DirectorHsbc Jan 2018 - Feb 2020London, GbGlobal Program Manager for GBM for the LIBOR ProgrammeGlobal Program Manager for GBM for CASSGlobal Program Manager for GBM for HSBC RingfencingAccountable for overseeing major transformation initiatives, including the LIBOR Transition program across Global Markets for fixed Income, BSM, and Operations. In 2020 and 2021, designed the global landscape for alternative risk-free rates, incorporating ESTER, SOFR, SONIA, SARON, and TONAR, ensuring trading marketplace capability and STP. Analyzed geographical impacts, collaborated with IT on system functionalities, and assessed IBOR exposure post-2021, managing contract inventories and collaborating externally on IBOR preparation. Led the Global Markets segment to deliver HSBC’s Ring-Fencing Programme within the agreed project scope and timelines with a 100-member cross-functional team. Supported the training of 250 global operations team members, eliminating rework and achieving ROI within a year. Conducted business benefit assessments validating cost avoidance and generated significant savings annually through regulatory project delivery and report rationalization. -
Program DirectorBarclays Wealth Management Oct 2016 - Jan 2018London, GbManaged all phases of investor protection streams in MiFID II, including Product Governance, CASS Research Inducements, Conflicts, and Client Agreements, across the UK, Ireland, Jersey, Geneva, Monaco, France, and Spain. Implemented changes in operating models to align with regulatory requirements and business objectives, delivering MVP solutions. Collaborated with BAs and SMEs to design operational improvements, switching between waterfall and agile methodologies as needed, and developed delivery roadmaps and project plans. -
Program DirectorRoyal London Asset Management Oct 2015 - Oct 2016London, England, GbOversaw compliance and program delivery for MiFID II, UCITS / MAR, PRIIPs, and FX regulatory initiatives, ensuring RLAM’s adherence to regulatory requirements. Mobilized, managed, and directed the implementation of a new MiFID reporting architecture and back-reported millions of transactions. Represented the company at regulatory conventions and managed vendor contracts for software providers, ARMs, and APAs with a team of 25.Established the CF10a office focused on resolving critical remediation issues during CASS audits and built a project management office to standardize practices, tools, and processes within a one-year regulatory program timeframe. -
Interim Head Of ChangeFinancial Services Compensation Scheme Jul 2014 - Oct 2015London, England, GbLed the change function and implemented the million-dollar PPI Insurance and Claims handling platform, overseeing complex data migration using ERP SAP S4/Hana with a cross-functional team of 50. Managed the tendering, selection, and procurement of a new supplier through a formal RFP process for the FSCS, securing a five-year claims management contract. Ensured compliance with agreements and TUPE requirements and implemented necessary business, HR, and operational changes. -
Tom Change And Transformation DirectorAsset Management House Oct 2011 - Jul 2014London, England, GbWorking for the CEO to overhaul BMAM operations and compliance functions.Client onboarding Marketing Material / client consentsInvestment policies and guidelines;Dealing Procedures;Client administration;CDD/ KYC / Suitability / AMLData RemediationBack office functions.Revised Payment proceduresGovernance & supervision Overhaul of systems and software -
Change And Transformation Management ConsultantLogica Jan 2000 - Sep 2011Montreal, Qc, CaManagement consultant across Public Sector, Telco, Financial Services, Insurance
Jenna Chapman Skills
Jenna Chapman Education Details
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Saïd Business School, University Of OxfordGeneral -
The University Of ManchesterComputer Science
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The University Of BoltonMathematics And Business Computing Systems
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The University Of ManchesterEnglish
Frequently Asked Questions about Jenna Chapman
What company does Jenna Chapman work for?
Jenna Chapman works for Lloyd's
What is Jenna Chapman's role at the current company?
Jenna Chapman's current role is Senior Program Director.
What is Jenna Chapman's email address?
Jenna Chapman's email address is je****@****a.co.uk
What is Jenna Chapman's direct phone number?
Jenna Chapman's direct phone number is +163099*****
What schools did Jenna Chapman attend?
Jenna Chapman attended Saïd Business School, University Of Oxford, The University Of Manchester, The University Of Bolton, The University Of Manchester.
What are some of Jenna Chapman's interests?
Jenna Chapman has interest in Children, Economic Empowerment, Politics, Science And Technology, Arts And Culture, Health.
What skills is Jenna Chapman known for?
Jenna Chapman has skills like Consulting, Stakeholder Management, Needs Analysis, Pmo, Infrastructure, Key Account Management, Programme Delivery, Operations Directors, Derivatives, Incident Management, Supply Chain Management, International Relations.
Who are Jenna Chapman's colleagues?
Jenna Chapman's colleagues are Michele Iodice, Shakira Aswat, Samantha Nickels, Gajen Gajendra, Uzma Ali, Elaine Lim, Cpa, Marie Kondo.
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