Jenna Ciervo, Pharmd, Bcop Email & Phone Number

Pleasantville, NY, US

New York, United States

Boston, Massachusetts, United States

Manhattan, New York, United States

Greater Philadelphia Area

• Counsel patients on proper prescription and over-the-counter medication use, adverse events and lifestyle/non-pharmacologic disease management
• Assist with the management of prescription drug inventory
• Resolve prescription and non-formulary insurance issues with third-party payers

Outpatient Nephrology Clinic

• Performed medication reconciliation, counseled patients on new medications, the importance of avoiding nephrotoxic agents and dietary optimization if applicable
• Reviewed patient charts, evaluated appropriateness of therapy, including renal dose adjustments, and made recommendations for therapy modifications
• Drafted responses to drug information questions from physicians and staff to educate our team on new ways to improve patient care
• Assisted nursing staff with prior authorization submissions

Aviano, Italty

• Verified prescriptions to ensure accuracy and appropriateness of therapy
• Updated the cough/cold, allergy and UTI protocols for patient triage and developed a vaginal discharge triage and treatment protocol for the outpatient family medicine clinic
• Participated in the pharmacy-run PharmD clinic which consisted of: (1) patient assessment through questionnaires, conversations and obtaining vitals, (2) prescribing based on developed treatment protocols and clinic.
• Evaluated and nationally presented the PharmD clinic data to observe if estimated goals surrounding patient encounters were achieved and assessed the value of the additional pharmacy service in terms of access to care.

• Assisted in the development of a patient education and counseling program with the goal of increasing patients’ understanding of the medications they were receiving throughout their time in the hospital
• Developed enoxaparin renal dose adjustment reference sheet to minimize medication errors and performed chart reviews to evaluate appropriateness of enoxaparin indication and dose
• Evaluated if patients admitted for heart failure were given high dose diuretics in the emergency department and presented data to the heart failure team, consisting of cardiologists and emergency department physicians

• Reviewed patient charts to evaluate the appropriateness of therapy, including renal dose adjustments, enoxaparin dosing, expiring medications, antibiotic de-escalation and fluid requirements, and made recommendations.
• Analyzed patient charts to identify appropriate candidates for IV to PO opioid conversion
• Performed inpatient medication and lifestyle counseling to patients with heart failure and chronic obstructive pulmonary disease (COPD), as well as discharge counseling for hip and joint replacement patients
• Led group counseling sessions with patients on the psychiatry unit
• Drafted and disseminated a clozapine newsletter to educate health care personal about appropriate inpatient medication initiation/continuation
• Compounded intravenous chemotherapy medications for inpatient and outpatient use

Albany, New York Area

• Reconciled patient home medication list in the emergency department and on the floors to accurately identify medications to be continued upon admission
• Managed decentralized medication inventory in Pyxis automated dispensing cabinets