Jenna D'Amico Email & Phone Number

Fort Lauderdale, Florida, United States

Fort Lauderdale, Florida, United States

• Manage the order, inventory and freight forwarding/receiving environment for VIP ecommerce accounts with order volume higher than 10,000 orders monthly.• Execute daily reporting to identify, investigate, and coordinate the clearance of daily backorder volume and other order exception categories.• Work closely with the customer service team to investigate and provide root cause analysis and resolution to all fulfillment related customer issues.• Collaborate with and providing fulfillment support to accounts on various ad-hoc inventory projects.• Record data associated with the above and provide valuable ground level feedback for use in quantifying daily exception categories, identifying commonalities and root causes, and establishing fixes and optimization projects.• Coordinate the on time fulfillment of all special needs orders, such as special customer orders and internal order volume.• Manage and optimize inventory across multiple facilities with the intention of reducing overall inventory footprint and expenses.

Fort Lauderdale, Florida

C&I Studios is a Fort Lauderdale based creative and brand agency offering full scale video, photo, and digital media production for business clients.• Involved in all aspects of a campaign, from conception through delivery of all promotional assets. This includes but is not limited to overall project management; maintaining client communications; and distribution of promotional materials.• Project-manage the development, production and distribution of a campaign’s promotional assets across company clients.• Oversee the details of each promo in a campaign: managing deadlines, following up on legal and creative approval, end page messaging, etc.• Act as the main point of contact for a given campaign to a Creative Director and team of Producers, providing daily operational support and guidance• Liaise between client groups to best serve the network’s promotional priorities• Consult with the Program Marketing, Creative Services and Account Management teams on long- and short-term marketing goals• Keep campaign management databases current and accurate to ensure timely exchange of information with other internal groups – experienced with Asana, Trello, Monday, etc.• Monitored the social team to ensure that all social calendars were completed on time.

Boca Raton, Fl

MiX Telematics provides hardware and SaaS solutions for enterprise scale fleet and mobile asset management solutions. • Received Team Superstar award for innovating company processes. • Assist senior management with selecting implementing Zendesk ticket platform.• Create and maintain comprehensive project documentation for individual projects.• Develop project schedule and coordinate vehicle installations across all sites.• Ensure all project deadlines are met to client expectations.• Interact with clients to provide timely information concerning their projects, conduct weekly project update calls.• Maintain calendars and coordinate scheduling for third party technicians for vehicle installations, training sessions, and vehicle maintenances.• Set record for most installations in one month, which contributed to the company's overall record month.• Work closely with other internal departments to get client information added to project database and production documents.• Coordinate directly with the point of contact at each location for vehicle installations.• Analyze and order specific hardware for vehicle installations based on vehicle list provided by client.• Responsible for ensuring equipment is onsite prior to scheduled installation date. • Day to day fire extinguishing.

Tampa, Florida

BenefitHub provides employee engagement solutions for enterprise level employee groups through discounts and rewards, voluntary benefits, and core benefits integration. BenefitHub was formerly known as Motivano.• Direct the entire operations BenefitHub’s contact center facility.• Manage daily operations of the call center which included but not limited to: customer and client escalations, technical issues (password resets, deactivated accounts, account registration, BenefitHub site issues), merchant/vendor issues, vendor offers, and client reporting.• Manage and lead a team with multiple reports, responsible for evaluations of employees yearly and monthly.• Responsible for fulfilling the client reports such as: call monitors, weekly reports and additional reports.• Analyze trends which included producing statistical reports on individual performance. • Schedule employees to ensure Service Level Agreements are being met for average speed of answer, abandonment rate, and average talk time.• Project managed the implementation of Zendesk.• Create and implement a quality assurance program to ensure proper customer service was being provided to our users and clients. This includes reviewing recorded phone calls and emails sent out via customer care exchange box and User Voice.• Responsible for updating, creating content, and editing content for the customer knowledge base “Help section” with each new BenefitHub release.• Implement a workflow process for local vendor suggestions.• Act as a liaison between users, vendors, clients, and departments within BenefitHub. • Create SQL queries to resolve complex issues: User profile discrepancies, organization set up discrepancies, offer details, and removal of organizations.• Responsible for managing and completing multiple projects from other departments.

Palm Harbor, Florida

• Assisted in troubleshooting banking software with clients via phone and email• Identify, troubleshoot and resolve a wide range of technical computer-related problems• On call after hours to assist clients processing their ACH files on Pacific Standard Time• Set up, and assisted in the configuration of end-user PC desktop hardware, software and peripherals, both onsite and remotely• Generated custom reports using Microsoft SQL Server Management Studio 2012 • Created and executed SQL queries to assist in troubleshooting ACH File inconsistencies • Granted access and created folders on the secure FTP website• Managed and monitored Remote Desktop Service accounts • Assisted customers with custom built web applications which consisted of uploading ACH Files and validating ACH files to ensure they were accurate• Acted as a liaison between network administrators, database administrators, software developers, and clients• Created folder paths for custom built software to ensure customer's files get to the appropriate locations• Maintained inventory of user account credentials• Analyzed data and generated specialized reports streamlining clients’ data. Retrieved and organized data from SQL database

Tampa, Florida

• Processed work orders for clients via phone and email which included: Inbound and Outbound Shipments, Work Visits, Access Enrollment, Tours, Conference Rooms, Smart Hands, Trouble, and Cross Connect requests • Multi-tasked using multiple systems including: Oracle, Sales force-SFDC, Global Xvue, and EMF systems on a daily basis• Delivered service and support to customers in an inbound and outbound call center by gathering customer’s information and determining solutions by evaluating and analyzing customers’ questions and complaints• Manage and track multiple customer issues through trouble ticket system and calendar applications, and coordinate with field operations personnel at customer sites.• Follow up and make scheduled call backs to customers where necessary.

Elementary Education And Teaching

Pre-Medicine/Pre-Medical Studies

High School Diploma