Jenna D'Amico Email & Phone Number

Fort Lauderdale, Florida, United States

Fort Lauderdale, Florida, United States

• Manage the order, inventory and freight forwarding/receiving environment for VIP ecommerce accounts with order volume higher than 10,000 orders monthly.
• Execute daily reporting to identify, investigate, and coordinate the clearance of daily backorder volume and other order exception categories.
• Work closely with the customer service team to investigate and provide root cause analysis and resolution to all fulfillment related customer issues.
• Collaborate with and providing fulfillment support to accounts on various ad-hoc inventory projects.
• Record data associated with the above and provide valuable ground level feedback for use in quantifying daily exception categories, identifying commonalities and root causes, and establishing fixes and optimization.
• Coordinate the on time fulfillment of all special needs orders, such as special customer orders and internal order volume.

Fort Lauderdale, Florida

• C&I Studios is a Fort Lauderdale based creative and brand agency offering full scale video, photo, and digital media production for business clients.
• Involved in all aspects of a campaign, from conception through delivery of all promotional assets. This includes but is not limited to overall project management; maintaining client communications; and distribution of.
• Project-manage the development, production and distribution of a campaign’s promotional assets across company clients.
• Oversee the details of each promo in a campaign: managing deadlines, following up on legal and creative approval, end page messaging, etc.
• Act as the main point of contact for a given campaign to a Creative Director and team of Producers, providing daily operational support and guidance
• Liaise between client groups to best serve the network’s promotional priorities

Boca Raton, FL

• MiX Telematics provides hardware and SaaS solutions for enterprise scale fleet and mobile asset management solutions.
• Received Team Superstar award for innovating company processes.
• Assist senior management with selecting implementing Zendesk ticket platform.
• Create and maintain comprehensive project documentation for individual projects.
• Develop project schedule and coordinate vehicle installations across all sites.
• Ensure all project deadlines are met to client expectations.

Tampa, Florida

• BenefitHub provides employee engagement solutions for enterprise level employee groups through discounts and rewards, voluntary benefits, and core benefits integration. BenefitHub was formerly known as Motivano.
• Direct the entire operations BenefitHub’s contact center facility.
• Manage daily operations of the call center which included but not limited to: customer and client escalations, technical issues (password resets, deactivated accounts, account registration, BenefitHub site issues).
• Manage and lead a team with multiple reports, responsible for evaluations of employees yearly and monthly.
• Responsible for fulfilling the client reports such as: call monitors, weekly reports and additional reports.
• Analyze trends which included producing statistical reports on individual performance.

Palm Harbor, Florida

• Assisted in troubleshooting banking software with clients via phone and email
• Identify, troubleshoot and resolve a wide range of technical computer-related problems
• On call after hours to assist clients processing their ACH files on Pacific Standard Time
• Set up, and assisted in the configuration of end-user PC desktop hardware, software and peripherals, both onsite and remotely
• Generated custom reports using Microsoft SQL Server Management Studio 2012
• Created and executed SQL queries to assist in troubleshooting ACH File inconsistencies

Tampa, Florida

• Processed work orders for clients via phone and email which included: Inbound and Outbound Shipments, Work Visits, Access Enrollment, Tours, Conference Rooms, Smart Hands, Trouble, and Cross Connect requests
• Multi-tasked using multiple systems including: Oracle, Sales force-SFDC, Global Xvue, and EMF systems on a daily basis
• Delivered service and support to customers in an inbound and outbound call center by gathering customer’s information and determining solutions by evaluating and analyzing customers’ questions and complaints
• Manage and track multiple customer issues through trouble ticket system and calendar applications, and coordinate with field operations personnel at customer sites.
• Follow up and make scheduled call backs to customers where necessary.

Elementary Education And Teaching

Pre-Medicine/Pre-Medical Studies

High School Diploma