Jenna Duwe (Dewaters) Email & Phone Number

Greater New York City Area

Product Development

New York

Clearly and efficiently communicates quality issues and rejections to suppliers on a daily basis, which includes reviewing and photographing defects and ensuring accuracy of data Developed and implemented a standard operating procedure for communicating defects between Quality Control and Quality Assurance which improved turn-around time for communicating defects to suppliersIssues monthly rejection report to suppliers along with detailed analysis indicating improvements and trends in quality Developed sampling program for the Quality Control sample cabinet to ensure product is organized and easily accessiblePartners with IT and systems managers in order to continuously improve and streamline Quality processes Assists Director of Quality in developing and improving Direct to Vault program to allow core product with low defect rates to bypass inspection process and improve delivery time Compiles data for monthly Quality Scorecard meeting to discuss and analyze trends and areas for improvement within the departmentPartners with Engineering team to ensure product mechanicals are accurate and up to date

Greater New York City Area

Partnered with suppliers to ensure on-time delivery of samples and shipments by making sure communication was clear and efficient Used creative and negotiating skills to develop the best quality and cost effective products for the Avon customerCreated a detailed descriptive manual of Assistant Manager’s roles and responsibilities Trained assistant managers in all systems; remained willing to help with any further questions they had Acted as the lead for external research process, which included approving images, costs, retails and descriptive information Contributed to quality improvement effort by reaching out to suppliers to ensure Avon’s standards are exceeded

Greater New York City Area

Proactively researched fashion and seasonal marketplace for current trends and innovation; collaborated with design and merchandising teams to ensure line plan needs were met with margin supportive items Accurately and efficiently updated all information in a timely manner to ensure accuracy for product development and merchandising teamsSupported the Gift & Home business as well as the Jewelry & Watch business for the first year in the position until another assistant was hired Developed relationships with suppliers by beginning to develop and quote new products to be put in the lineDesignated as the super-user for the supplier maintenance system for all Fashion & Home categories

As part of an on-going team project, generated mock pages for Avon representatives to sell products on e-Bay and other auction-style Web sites, requiring constant phone conferences, presentations to management, research, feedback analysis, and reflective changes in material to meet with successUtilized abilities to research, analyze, write and proofread through updating and creating user- friendly content for Avon Web site product detail pages, including selling features, up-sell products and clarity of copy, swatches and images to ensure a positive customer experience Built and wrote copy for new online promotions each campaignManaged new product spreadsheets and directed creative team in designing images for new and existing products Blended existing copy with newly created promotion copy and make product images more detailed to increase customer product knowledge and reduce buyer’s remorseWorking alongside customer relations department, reviewed feedback from Amazon.com Avon customers and addressed customer problems, questions, and complaints to ensure customer satisfaction

Bfa, Musical Theater, Fashion Merchandising

Education record