Jenna Dietzer, Csm, A-Csm, Csp-Sm, Cspo Email and Phone Number

• Led, trained, and coached all levels of the team on using Agile methodology and Scrum practices.• Supported Product Owners by providing one-on-one education, coaching, and up-skilling opportunities.• Hosted Product Owner Open Office Hours for an opportunity Agile problem-solve across Citi• Championed Agile ways of working across the organization.• Educated teams on Scrum/Kanban ceremonies and metrics.• Coached teams in self-organization, establishing norms, agreements, and cadence.• Coached the Scrum teams on removing impediments.• Helped Product Owners and development teams achieve customer satisfaction.• Helped Scrum teams assess Scrum maturity and focus on reaching higher levels.• Inspired a shared sense of purpose within Scrum teams by focusing on creating the Product Vision and defining business outcomes and Sprint goals.• Encouraged innovative ideas to help address new challenges and drive business results.• Translated and transformed Waterfall methodology to Agile frameworks.

• Built, developed, and coached Agile teams toward self-organization• Guided Scrum teams towards the goal of increased collaboration and high performance• Served teams, Product Owners, and the entire organization by providing recommendations based on observations and metrics, training other Scrum Masters, reducing communication gaps between the team and organization, crowd-sourcing ideas, seeking consensus on process solutions, and balancing both strategic silence and asking questions to foster new ideas• Facilitated Scrum events as a servant-leader, without assigning or dictating work, and shielded teams from interruptions in order to improve focus• Assisted teams in navigating forming, storming, and norming stages by addressing team dynamics, decision making, and conflict resolution• Coached Product Owners in creating product visions, arranging and maintaining the product backlog for maximum value, and product planning in an empirical environment• Actively contributed to the company’s Agile practice by participating in debates in the Scrum Master Community of Practice and co-chairing, facilitating, and presenting topics for the Agile Community of Practice• Coached teams in engineering best practices (test automation, TDD, pair programming) where applicable• Leveraged change management principles and practices to foster agile adoption• Worked with other Scrum Masters and Coaches to increase the effectiveness of the application of Scrum in the organization• Championed Agile

• Exemplified the Agile values and principles in daily practices• Coached teams to higher levels of maturity, then coached teams in ways to sustain that success• Supported the execution team with the primary goal of collaboration, trust, transparency and situational awareness• Identified & educated teams and organization about gaps that would lead to anti-patterns• Facilitated inspection and adaptation throughout software development, testing, and implementation phases• Acted as a change agent for Scrum teams' hiring and onboarding processes• Coordinated and facilitated events specific to the scrum team of an Agile framework such as, Scrum daily stand up meetings, backlog grooming sessions, sprint retrospectives, release planning, etc.• Managed the scrum process by removing impediments, safeguarding the team and framework,optimize the team's ability to self-organize• Coached other business units and teams through various phases of their Agile journeys, process improvement, and Agile project management techniques• Led discussions on Sprint Goals, Product Goals, Vision statements, updates to the Scrum Guide, and Change Management in an Agile space for both my teams and the organization at large• Radiated Scrum metrics (velocity, cycle time, lead time, bugs/defects, cumulative flow, etc.) and educated both teams and Senior Staff on their value in a variety of formats• Orchestrated and hosted our Agile Lunch-n-Learn series for two years, with a mix of external and internal Agile experts/enthusiasts

• Built a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem-solving.• Facilitated all Scrum Ceremonies and events including Sprint Planning, Daily Stand Ups, Sprint Retrospective, and Sprint Grooming• Mentored and coached teams on Agile/Scrum practices and self organization• Assessed the Scrum Maturity of the team and worked with the Agile Coach to train teams to higher levels of maturity, at a pace that was sustainable and comfortable for teams and the organization.• Removed impediments and guided teams to remove impediments by finding the right personnel to remove the impediments• Facilitated getting work to the definition of done without coercion, assigning, or dictating the work.• Facilitated discussion, decision making, and conflict resolution.• Assisted with internal and external communications, improved transparency, and radiating information.• Participated in Scrum of Scrum meetings to ensure all tribes were aligned on priorities, dependencies, and timelines• Onboarded new Product Owners and assisted POs and devs in gathering business requirements

PROJECT MANAGER• Improved team effectiveness through transparent, timely communication, dealing with problems and conflicts promptly, filtering unnecessary information, giving feedback, and actioning on received feedback• Practiced the fundamentals of iterative and incremental project development• Ensured work stayed on track and moved through obstacles and impediments to meet deadlines• Championed change and communication between both Waterfall and Scrum teams, Change Management, and Project Management departments• Tracked budget for daily rates of contractors, travel expenses, equipment and technologyEDITOR & COPYWRITER• Designed, led, and facilitated writing and engagement events for a team of over 20 writers• Coached writers with tailored messages to enhance strengths, improve weaknesses, recognize opportunities and avoid risks