Jenna Baker Email & Phone Number

Redmond, Wa

• Employee Relations - Lead the resolution of employee relations issues with increasing complexity and risk related to policy and culture. Help investigate serious cases and implement appropriate remediation in conjunction with a business, region, or geography.• HR Solutions Consulting - Provide expert consulting services to managers and employees on HR programs, processes, and initiatives. Engage with HR partners to influence decisions related to HR programs.• Capability Building - Analyze data to identify training needs and recommend training solutions. Provide one-on-one consulting/coaching to managers on HR programs and processes based on training agenda.• HR Projects & Programs - Drive the execution and implementation of HR programs and serve as a liaison to collaborate with the Center of Excellence (COE) and a business, region, or geography.Data and Reporting - Conduct cross-functional data analysis, identify trends and escalated risks/concerns, and develop recommendations.

Redmond, Wa

- Built out structure to improve data management transactions, process connections and employee experiences. - Matured execution and management of External Staff policy implementation with HR, CELA and Procurement, influencing design to deliver operational success- Transformed ambiguous External Staff processes through process simplification, requirement consolidation and employee empowerment- Developed onboarding model and delivered training for new Service Delivery Center- Provided functional leadership expertise on business problems tied to the use of data

Redmond, Wa

- Directed international implementation projects impacting 1000+ external staff workers and suppliers.- Created strategic roadmap based on business need, priority and alignment with group vision- Drove the integration of 500+ Nokia external staff and suppliers into Microsoft; including contracting, onboarding and training- Developed and delivered socialization plans for program brand doubling the volume of the program throughout the fiscal year

Greater Seattle Area

- Supported Amazon Managers and suppliers during all stages of the acquisition process.- Managed primary customer support activities including Vendor Management System (VMS) training assistance, troubleshooting, issue tracking and resolution

Redmond, Wa

- Led Vendor Management System implementation, from Discovery analysis through Steady State status.- Defined scope through spend analysis, regional regulations, local external staff industry research and stakeholder feedback- Established program credibility, built rapport, and maintained executive-level communication and training with stakeholders, including those external to the organization

Everett, Wa

Supervisor overseeing employee and store operations while supporting customer escalations and resolution. - Built weekly schedule for store personnel in alignment with staffing needs, budget constraints and sales projections- Oversaw inventory control and department production to comply with audit regulations- Mentored new hires, accountable for training staff in multiple levels of financial systems, programs, roles and responsibilities- Piloted Outdoor Market initiative for Seattle division utilizing sales and spend metrics to improve strategy and success of promotions