o Implemented standardized collection procedures and best practices, resulting in a 20% reduction in overdue receivables.o Developed and executed strategies to resolve customer disputes, resulting in improved customer satisfaction and reduced cycle time.o Prepared and presented regular reports and analysis to senior management, highlighting key performance indicators and recommending process improvements.o Implemented cash forecasting techniques, improving accuracy, and optimizing working capital.o Formulated and upheld comprehensive documentation detailing protocols and procedures.o Manage, train, and mentor the Billing team.

o Led a high-performing team of 14 responsible for end-to-end Order to Cash operations, encompassing order management and deployment, invoicing, collections, cash application, and dispute resolution.o Scrutinized the precision of agreements, signed quotes, and purchase order particulars, including terms, billing instructions, product details, pricing, applicable discounts, and sales tax charges.o Conducted thorough reviews of provisioning setups, ensuring accuracy in Billing process.o Developed and implemented strategic initiatives to improve cash flow, reduce DSO (Days Sales Outstanding), and enhance overall process efficiency.o Engaged in proactive monitoring and reporting of open questions related to orders and billings, guaranteeing their timely resolution and accurate recording within the designated period. Addressed potential issues through comprehensive investigation and effective communication, providing team training when needed.o Oversaw the end-to-end Accounts Receivable, Credit, and Collections process, assessing the creditworthiness of customers or partners and collaborating with RVPs to address collection escalations.o Implemented process automation and digital solutions, resulting in a 20% reduction in manual effort and increased accuracy.o Collaborated with cross-functional teams, including Sales, Finance, and Customer Service, to streamline processes, enhance customer experience, and resolve escalations.o Implemented performance metrics, KPIs, and dashboards to monitor team performance, identify areas for improvement, and drive accountability.o Conducted regular performance reviews, provided coaching and mentoring to team members, and fostered a culture of continuous learning and development.o Developed and maintained comprehensive documentation of policies and procedures, actively participating in process enhancement and automation initiatives as they emerged.

o Review and comprehend financial statements: Understand balance sheets, income statements, and cash flow statements.o Contributed to the creation and execution of an all-encompassing credit risk management strategy, which involved assessing the creditworthiness of both existing and potential clients, establishing suitable credit limits, and effectively communicating these suggestions.o Analyze customer credit: Evaluate customers against credit thresholds, determine appropriate credit limits.o Communicate with finance and sales: Proactively share credit review outcomes with management and sales teams.o Manage invoicing and contracts: Review contracts, issue invoices, and align with agreed terms.o Collaborate with Order Operations: Ensure accurate bookings-to-invoices workflow.o Monitor and analyze accounts receivable: Study aging trends, calculate doubtful allowances, identify key balances.o Lead AR portfolio management: Oversee cash collections, meet monthly cash metrics, and manage talent development within contractor team.

o Manage cash-inflow functions and overdue accounts collection.o Analyze causes of outstanding payments and propose payment settlement options.o Present reports on delinquent accounts to management.o Review client requests and modify bill amounts as needed.o Analyze and reduce volume of outstanding invoices; monitor payment patterns.