Jennafer Harmon Email & Phone Number

Draper, Utah, United States

Manage, organize, and record accounts involving repairs, thefts, and total losses on vehicles financed through company Manage, analyze, and verify documentation such as vehicle evaluations, settlement breakdowns, declaration pages, police reports, cause of loss letters and dealer documentation involved for claimsCommunicate with insurance adjusters, bodyshops, and customers regarding accidents, vehicle status, coverage questions, and payout information for auto claims through email, phone and textEvaluate total loss documents to determine letter of guarantee and title needs for insurances.Software experience involving customer accounts, vehicle purchase records, and vehicle value analysisMaintaining daily and monthly KPIs involving claims worked, closed out, and properly documented

Work From Home

Remained the first contact for all Medicare and Medicaid potential and existing customers by fielding all billing questions, making policy changes, and providing recommendationsAchieved Health Insurance License in 20 different states with Humana, Aetna, Anthem, Wellcare, United Health Care with an average passing score of 95%.Proven sales experience and graduated early from GoHealth training program.Enrolled, educated, and provided quotes to individuals in healthcare by going through needs assessments (Doctors, Prescriptions, special health concerns, etc.) Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilitiesConsistently exceeded quarterly target goals by delivering customized health insurance products, fostering trust, and growing customer satisfaction

Provo, Utah, United States

Developed and implemented new quality assurance and customer service standards which directly increased overall yearly salesRecorded, analyzed and provided statistical information to Senior Leadership team which in turn identified more efficient processes and cut the company’s turnaround time.Assured consistent quality of production by implementing and enforcing automated practice systems through compliancy checksFacilitated and managed staff feedback through quarterly roundtables which provided actionable quality improvement tasksDocumented production malfunctions to managers and production supervisors

Lehi

Developed expertise in multi-tasking, time management and efficiently working in a fast-paced, high volume call center environment Answered constant flow of customer inquiries with minimal wait times which exceeded clients KPI Selling health supplements such as CBD, Mens Health, Keto Pills via phone Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concernsResponded to customer requests for products, services, and company informationAssessed customers needs in order to recommend products to customers along with consistently upselling through educating the consumer

Lehi, Utah

Managed website changes, maintained brand guidelines, and quality assured updates, new content, and design proposalsCollaborated with key cross functional teams for designing product emails, sending out weekly emails to customersManaged internal Amazon account by relying on analytics to propose new online products and revise current products according to trendlines Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.Organized contacts and orchestrated innovative marketing campaigns to boost awareness, engagement, and sales.

Provo, Utah Area

Rexburg Idaho

Rexburg, Idaho

Orem, Utah

Orem, Utah

Orem, Utah

Lindon, Utah

Provo, Utah Area

Marketing

Associate'S Degree, Communications-Video Production

Education record