Jennah Wright Email & Phone Number

North Charleston, South Carolina, United States

Carlsbad, California, United States

Maintained cleanliness and organization of front desk area.● Greeted visitors and customers upon arrival, offered assistance andanswered questions to build rapport and retention.● Used fosse software to process reservations, check-ins and check-outs.● Calculated billings and posted charges to room accounts, reviewingcharges with guests at checkout.● Reported facility and room maintenance problems to appropriatepersonnel for immediate remediation.● Trained new staff on correct procedures, compliance requirements andperformance strategies.● Resolved guest issues with rooms or reservations with knowledgeableand friendly service.● Assigned housekeeping staff to specific shifts and room blocks basedon abilities and daily requirements.● Removed bed sheets and towels from rooms and pre-treated stains tomaintain and restore linen condition.● Engaged with guests on room requirements and amenities to promoteoverall satisfaction.● Set up and entered financial data into spreadsheets using GoogleSheets.● Completed night audit for guest ledgers to close bank and cashregisters, reconciling issues quickly and marking discrepancies.● Oversaw night auditing of daily room occupancy and hotel revenue. ● Handled tasks and responsibilities for front office employees during periods of understaffing.● Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.● Completed physical inventory counts each month.● Counted, verified and handled bank deposits.

North Charleston, South Carolina, United States

● Cultivated warm relationships with regular customers.● Worked with POS system to place orders, manage bills and handlecomplimentary items.● Bussed and reset tables to keep dining room and work areas clean.● Upsold high-profit items such as appetizers and mixed drinks toenhance sales numbers.● Carried out complete opening, closing and shift change duties to keeprestaurant working efficiently and teams ready to meet customer needs.● Collected payment for food and drinks served, balanced cash receiptsand maintained accurate cash drawer.