Jennah Casey Email & Phone Number

Tampa, Florida, United States

Assisted clients with makeup and skincare application. Provided exceptional service by recommending and selling based on individual needs. Stocked product and maintained store cleanliness. Checked out clients with standard and mobile point of sale systems. Assisted Store Director with zoning duties.

Assisted the CEO of an ecommerce clothing store in order fulfillment, shipping, and customer support via email and social media.

Created and implemented developmentally appropriate lesson plans for three and four year old children. Managed a classroom of 11 students while teaching and enriching through play. Maintained open communication with parents to report on students behaviors and social and cognitive development.

Tampa, Florida, United States

Took calls in a high volume contact center navigating through multiple booking systems. Assisted guests with booking reservations and activities for their vacation. Utilized suggestive selling to book additional experiences and products while providing excellent customer service.

Oversees the day to day operation of a busy after-school program and summer camp. Manages a team of 12-14 employees.Plans activities, enforces policies, purchase supplies and organized parent conferences.

As Product Expert/In-Store Trainer I assisted and recommended products to clients with strong customer service skills. I applied makeup and educated clients by keeping up with all the newest industry trends. I engaged in daily tasks such as operating the cash register, performing inventory, stocking merchandise, assisted with displaying store visuals, followed through with opening and closing procedures and signed clients up for rewards program. I also performed hourly “Director in Charge” duties.During my time with Sephora I received several Values in Action “VIA” awards for taking Initiative, Work-life balance, and Client Service, and was positively mentioned in several client surveys. I participated in a “Train the Trainer” program where I was taught to facilitate trainings, coach staff members, and to give and receive both positive and constructive feedback. Based on my performance during mock trainings I was chosen to be an In-store Trainer responsible of educating staff of new initiative and products. Received additional training to become a Certified Fragrance Sales Specialist (CFSS) through the Fragrance Foundations. (2009)

As an Estee Lauder Beauty Advisor I made personal hourly and daily sales goals and helped make the counter sales goals. I achieved gift with purchase presale order goals, and hit monthly Macy's credit card application goals. I also performed makeovers and recommended products to clients based on their needs and wants. Daily job tasks I performed were to open and close terminals, ensure counter was neat and clean, help counter manager with merchandising the cases, restocked product and performed inventory.

Associate Of Arts (A.A.), Elementary Education

Education record

High School Diploma