Jenna Johnson Email & Phone Number

Austin, Texas, United States

Team development, hire and train multiple departments on a large scale. Strong work ethic and leadership skills, lead a team of over one hundred employees including coordinating and directing team meetings. Scheduling, computer skills, labor analysis. Customer service excellence, and training on the value of upholding ongoing customer relationships. Resolve conflicts and address opportunities for process improvements. Customer support and positive attitude even under pressure. Product ordering and inventory management. Reaching monthly sales goals with positive growth each period. Payroll management and proficient digital onboarding skills. POS management on multiple platform, enhanced skills on both back sales and labor analysis, and front end operations.

Austin, Texas Metropolitan Area

Lead bartender responsible for training staff. Proficient at making quality cocktails in a high paced environment. Counting inventory and responsible for maintaining cleanliness of the bar. Participated in off site catering for promoting the restaurant. Enhanced customer service skills which allowed fast promotion from server to bartender within months of being employed. Completed bartender school and memorize hundreds of recipes, proficient in mixology skills.

Brandon, Florida, United States

Responsible for maintaining invoices on all systems, including billing and logistics. Customer service representative and secretary, office administrator and organizer. Responsible for balancing books and record keeping. Direct assistant to owner and maintained records and filing system. Proficiency in balancing books, producing service orders, and organizing billing invoices.

Tampa, Florida, United States

Provided a high quality of customer service standards. Shift lead and tracked inventory. Opened the store daily and responsible for starting morning operations. Excelled in service excellence in a fast paced environment while maintaining quality and product standards. Skilled on executing recipes and multi tasking under pressure. Extensive training on coffee roasting and education pertaining to different roasting styles and regions.