Coach team members on improving customer service expectations to strengthen local reputation and increase customer retention rate. Outpaced year-over-year revenue by 25% in Q1 and on track to increase revenue by 30% in Q2 of 2018. Designed a system to collect performance data on staff, and production, regarding turn-around-time, on-time percentage and wasted goods percentage.Headed the restructuring of staff roles and responsibilities to increase efficiency.Advise clients on how custom apparel can add to their brand awareness and overall marketing strategy.

Demonstrated experience in driving results, maintaining customer satisfaction, and brand excellence.Developed direct reports through Lominger competency based language to promote excellence, encourage self development and create challenging learning opportunities. Analyzed available data, of individuals and teams, to increase results, efficiency and accountability. When overseeing the technical repair team, I inspected consistency, effectiveness, and quality of work.Coordinated the roll out of new community connection program, Today at Apple, to diversify the education programs available in the retail store setting, and increase traffic. Advanced operational excellence with regards to inventory management, store preservation, and visual standards.

Collaborated with fellow leaders to ensure our store was the best place to work and shop, through clear communication, strategic planning, and creative solutions.Showcased strong process management skills, using Apple forecasting and traffic data to create our sales and inventory teams’ schedules to ensure the right people, were in the right place, at the right time.Monitored and addressed the performance of a 105 person team to reach store financial and service goals and ensure an engaging work environment. Composed and delivered presentations to small and large audiences of peers, staff and senior management daily and quarterly.Established an immersion experience of our sales leads during Holiday season to offer structured development, double the size of the team, and expand their leadership skills in preparation of the Apple Watch launch.

Worked in the Apple Store Leader Program for a 24-month rotation into every aspect of managing and operating an Apple Retail Store. Built a new team strategy to efficiently manage breaks while increasing employee time management ownership. Implemented sustainable communication strategies for a team of 150 to improve team knowledge and drive quarterly initiatives.Organized sport events and team bonding activities to improve store moral.

Interned in the Washington D.C. office of Congressman Dale E. Kildee representing Michigan's 5th District. Completed daily administrative tasks such as imputing constituent data into the database. proof-reading constituent response letters, and assisting with mail intake. Attended briefings for staffers from all disciplines and summarized the information to be used as reference material by the staffer.