Jenna Kovacs Email & Phone Number

Independent Verification and Validation for Software Modernization projects as a Requirements Management, Testing, and Training consultant.

South Dakota, United States

Missouri, United States

Lansing, Michigan Area

• Fast Enterprises, LLC is an industry leader in the development and installation of software for government agencies within tax, driver services, vehicle services, and unemployment insurance.Over the course of ten.
• Coordinate train-the-trainer workshops preparing first-time trainers with skills and strategies to be successful
• Design and maintain training resources such as; training guides, web-based aids or electronic performance support systems
• Provide one-on-one, small group, and large group training sessions
• Collaborate with various teams of developers and project managers to develop and deliver accurate training materials for project staff and end-users
• Facilitate training courses presented by Expert Users

Michigan, United States

• Scheduled, structured, managed, and delivered training, security, and task management for 15 internal business areas to prepare their ~500 users for rollout with system use and new business processes. Designed training.
• Pivoted the entire training program from in-person to remote within a two-month timeframe.
• Managed testing effort for production support work during an active implementation.
• Streamlined the communication between project management, developers, and testers, resulting in an optimized, smoothed implementation of significant system changes.
• Created and maintained a regression library of over 2,000 scenarios.
• Managed and coordinated timelines of multiple active production support projects with overlapping implementation dates with no interruption to any individual project effort.

Alabama, United States

• Joined the project short term to work with the acting Testing Lead as a Management Consultant. Mentored and provided guidance to optimize testing’s outcome. Completed and organized Business Testing alongside the.
• Identified areas for improvement and implemented strategic solutions.
• Planned and scheduled the End-to-end testing phase.
• Coordinated test case release and management.
• Provided KPIs for Project management.

Hawaii, United States

Developed and implemented training for agencies across four islands, both remote and in-person, for three consecutive software implementations in under 18 months, on a predetermined schedule, with no delays recorded.

North Dakota, United States

Coordinated a user experience (UX) review and usability study in preparation for a web portal launch whilst preparing for state-wide training efforts.

Tennessee, United States

Provided customer support to hundreds of employees in the week following implementation, while also creating communication to distribute to staff, documenting business practices and software instruction.

North Dakota, United States

Solely responsible for testing and training efforts for a system upgrade effort, which transitioned from a mainframe version of the software to a new, web-based version.

Kansas City, Missouri, United States

Oversaw testing and training efforts for the implementation of city properties, special districts, neighborhood improvements, demolitions, real estate, and more, impacting a population of roughly 100 users.

OIRT

Facilitated technical orientation training programs on the course management system, significantly increasing professors’ and students’ productivity and academic achievements. Tailored training programs as necessary while addressing students’ needs and expectations.

New Brunswick, New Jersey

Established and delivered technical orientation training programs for students and professors for a course management system. Conducted research and assisted with the implementation of technology for disabled students to facilitate their educational experience.