Jenna L. Email & Phone Number

Jenna L. is a Staff UX Researcher at Google. Colleagues describe her as "Jenna is an exceptionally thoughtful, thorough, and seasoned researcher that any team would be lucky to have. Over the course of our two years working together, her insight heavily informed the strategy of multiple organization-wide projects and her counsel directly impacted the direction of our team's work. Whether in meetings with leadership or org-wide presentations, she succinctly summarizes her findings, frames them in ways relevant to the audience, talks through nuances and calls out areas for further investment and research. A few key qualities stand out: * Big-picture thinking: Jenna never loses sight of the big picture, and is able to abstract out from a surface-level situation into its broader context. In so doing, she strengthens the thinking of others and ensures that it ties back into a cohesive narrative & approach for the Research team. For example, I once approached her with tactical questions about our team wiki and its relationship to another existing competitor, UX Research Hub. She was able to discern a larger strategic question about how researchers manage information, and what the implications were for our ecosystem of communication channels that I had not previously considered. * Astute thinking and guidance: Jenna provides astute guidance in a uniquely resonant way. She tells stories & uses examples to illustrate her points so that they drive meaningful cultural change and shift the larger conversation being had on the team. One that has lasted for me is the idea of "masking a problem" by going above and beyond the scope of your role, and how this actually robs the leadership team of an opportunity to address the underlying, systemic issue in resourcing. That's given me more gumption & grit in being intentional about how I spend my time and surfacing to my manager when a bigger issue is at play. * Next-level mentorship: Jenna has mentored me through many a challenging situation, providing invaluable perspective on prioritization, career growth, and bandwidth management. I leave every conversation with her feeling more hopeful, more confident, and more invested in the success of the team. Any team would be lucky to have her."