Jenna Lucas Email & Phone Number

Greater Pittsburgh Region

Greater Pittsburgh Area

Greater Pittsburgh Area

Greater Pittsburgh Area

Partner with decision makers within health systems, hospitals and surgical centers to maximize the results of their current processes by improving upon inefficiencies. Provide a solution that ensures a client’s cost savings and budgetary needs are satisfied through consultation and the recommendation of services by evaluating product history and identifying where cost savings can be filled.

Greater Pittsburgh Area

• Order validation and support for order fulfillment activities.• Quality control of orders.• Maintain positive, effective relationships with existing business partners.• Develop relationships with prospective customers.• Maintain accurate sales and acquisitions figures for internal use.• Provide a solution that ensures a client’s cost savings and budgetary needs are satisfied through consultation and the recommendation of services by evaluating product history and identifying where cost savings can be filled.

Greater Pittsburgh Area

At PacketViper, I formulate sales processes and identify areas of improvement in order to provide solutions to ownership, as well as assist, manage, and develop forms and business tools to increase company efficiency and decrease risk.

Responsible for sales growth, education, customer engagement, and retention; Spearhead initiatives for branding of a start up company; Product demonstrations for potential customers.

Baltimore, Maryland Area

Front Office Assistant Manager- Manage and guarantee a memorable arrival and departure experience. - Assist in all daily operations during AM, PM, and overnight shifts.- Oversee front desk agents, concierge, bellmen, and doorman. Housekeeping Assistant Manager - Supervise, coordinate, and delegate assignments for 60+ employees. - Coach and discipline employees in order to guide behavioral and performance changes.- Inspect and uphold cleanliness standards for the hotel both in front and back of the house.- Manage guest comments, suggestions, and situations, and follow up with open guest concerns.- Manager on duty for both AM and PM shifts. - Manage and oversee long-term stay and top VIP guests.

University Park, Pennsylvania

- Train and supervise up to 250 student employees.- Responsible for execution of all opening and closing procedures for 8 different serving stations. - Responsible for serving customers, preparing food, ensuring optimal serving temperatures, and minimizing holding times while ensuring customer satisfaction.

Birmingham, Alabama Area

- Worked with over 25 Sales, Catering, and Convention Service Managers to sell over 380,000 sq. ft. of meeting and convention space. - Researched history of conventions coming into Birmingham for upcoming events at our property.- Produced a competitive set analysis of all menu items for upcoming Westin property.- Collaborated with Blue Pond Marketing and Cenveo to create a Sheraton Fact Sheet and 8-Panel Insert outlining new renovations, meeting space, and Birmingham/Jefferson Convention Complex functions.- Created documents for DOSM including: Welcome Letters, RFP’s, MPSI Spreadsheets, On-Site Specialty Events Fact Sheets, Sustainability Initiatives, etc. - Attended site visits, sales calls, and team meetings to learn about programs including: 30/20 by 20, Make a Green Choice, Clutter-Free Meetings, TeamHot, etc. - Assisted in PCI Compliance protocol.- Educated in Delphi Sales and Catering System.

Greater Pittsburgh Area

- Daily responsibilities included expediting food, running reports, hiring new employees, etc. in the Original Fish Market restaurant.- Planned events in the private dining room and outside patio including rehearsal dinners and business meetings. - Aided in new promotions and marketing campaigns by working directly with their advertising company to generate new signage, create a Facebook account, update the webpage, etc. - Revamped all daily menu templates in order to allow the menus to be printed in-house rather than order from a printing company.

University Park, Pennsylvania

- Eight-week student rotation (line work: preparing and serving food at each station).- Three-week student supervisor rotation (employee training, scheduling, supervising, etc.)- Four-week manager in training experience (student manager, food pro system, inventory, etc.)- Weekly class on a variety of management aspects such as customer service, financials, leadership styles, etc.- Promoted to Student Supervisor within 6 months.