Jenna Mccloud Email & Phone Number

Coordinating referrals specific to the behavioral health team. Managing multiple offices, case managers, and social workers schedules. Eligibility and benefit checks with patient insurance. Scheduling & coordinating appointments.

• Teaching young girls the game of basketball• Organizing drills, managing player safety, creating and implementing practice plans• Demonstrating leadership by being a role model to players• Efficient communication with parents in regards to schedules, expectations, and volunteer opportunities• Social media marketing including player shout outs, game stats, and events• Traveling to out of state tournaments, organizing and planning team events, and transportation of players

• Primarily working alongside pediatric and chronic pain patients by completing hands on work which included rooming patients, obtaining vitals, discussing and charting history, preparing outpatient procedures for providers, drawing up medications, and phone triage.• Managing Epic in-basket for multiple providers including patient scheduling, triage, reviewing results with patients, and professional communication. • Making and receiving phone calls, managing voicemails, promptly returning calls, following up on outgoing referrals being sent and received• Handling incoming and outgoing faxes, mailing important documents, scanning and uploading outside records, and pre charting to ensure accurate health records.

Grand Rapids, Michigan, United States

• Personal MA for one provider specializing in colon, GI, and rectal cancers• Intensive chart preparation to ensure imaging and testing was available for provider and patient prior to appointments.• Patient care including obtaining vitals, discussing patient questionnaires, providing support and a listening ear • Accessing and recording in Onco EMR system• Completing FMLA paperwork promptly• Performing EKG’s for research study medications• Demonstrated flexibility by traveling to multiple sites to provide individualized work for assigned provider

• Working with complex patients and their families• Performing EKG’s on every pediatric patient• Obtaining vitals, reviewing histories and questionnaires, charting in Epic• Creating weekly schedule for medical assistant staff

Certificate Completion, Medical/Clinical Assistant

Education record

Activities and Societies: Captain of the basketball team all 4 years