Jenna Dodd Email & Phone Number

Binghamton, Ny, Us

Binghamton, Ny, Us

Deliver strategic direction and leadership to a project coordination team through clear communication, effective project allocation, and ensuring a collaborative work environment that benefits employees and our customers.Created and executed a thorough, versatile training program for newly hired employees that included subject-focus trainings, experiential learning sessions, and multiple trainers in order to present new hires with an immersive and collaborative environment that encourages meeting and learning from employees with varied skill sets.Developed, presented, and implemented a brand new 6-month mentorship trial program within my department to provide new employees with an established avenue for advice and support, with the long-term goal of company wide application.

Coordinate projects and sales worth over 10 million dollars per year by utilizing a robust organization system, tracking/reporting technology, and effective communication with 6-8 different departments and external partners to facilitate consistent and quality delivery of our products and services.Implemented new software, Smartsheet, into the department by researching its uses and functionality in order to advance my group’s ability to provide value-added insights and tracking for our customers, account managers, and business partners.Built a detailed dashboard using technical skills in Smartsheet and analyzed the reports to provide year-to-year sales and inventory insights for a customer that required informed decisions.Analyze the current state of customer accounts and processes using tools such as Kaizen's, 5-Why's, and outlining Standard Operating Procedures with the aim of eliminating flow issues and errors to deliver more efficient, effective, and reliable results for customers.

Binghamton, New York, United States

Processed and tracked over a hundred sales orders per month using multiple computer programs for data entry, team communication, and organizational skills in order to ensure accurate and timely delivery of Goodman HVAC products to the end customer.Coordinated communication between Motili, various insurance and logistics companies, and HVAC dealers through Motili's online platform, email, chat and phone services to effectively direct and track sales orders through the entire life cycle.

Vestal, Ny

Facilitated training for a new Electronic Health Record software (EHR) coming to our organization by learning quickly and utilizing the EPIC program training databases to prepare end-user employees to transition from our old EHR to the new one.Analyzed software issues and workflow bottlenecks by compiling end-user reports as the office “at-the-elbow” support with supervisors in order to send program adjustment requests to the UHS EPIC team, and reworking traditional office operations.

Implemented registration and scheduling for the Orthopedic office, encompassing 200 to 300 appointments and 300 to 500+ phone calls daily by seamlessly applying strong customer service skills to ensure patients healthcare needs are met.Supported, recorded and tracked patient’s medical questions and insurance issues by coordinating with clinical staff, learning common insurance hold-ups, and utilizing the EHR messaging system to increase patient satisfaction with their healthcare.

New Jersey, United States

Consulted with business owners and managers in both the sales and service departments by analyzing industry reports and establishing effective relationships in order to improve profitability in all areas of their business, including sales, market share, customer retention, and both dealership and brand loyalty.Orchestrated the conception and execution of seasonal and needs-based marketing projects by working with both the business owners and corporate Mazda to accomplish established business objectives for each party.Managed the relationship between franchisees and my corporate office by first establishing a foundational relationship with the dealership managers to promote mutual success in increased product and service sales.

Led a corporate project to create a “live” case study for Binghamton University’s School of Management by leading meetings, generating massive files to enable collaboration with up to 12 coworkers and managers, and meticulously researching company data in order to create a comprehensive project that reflected our true business difficulties and foster a networking relationship between the university and Mazda.Collaborated with BU and Mazda leadership through email, phone, and in-person meetings over the lifetime of the projects in order to ensure a smooth roll-out of the live case study and schedule the presentations, office hours and advising opportunities for students.

Northeast Region

Communicated daily with fellow "ROS" team members to complete administrative tasks and streamline daily operational functions by collaborating on regional projects in order to improve work flow for both our regional headquarters and the District Manager's the field.Compiled data from all regional districts in shared Excel sheets to produce daily Sales and Service reports for use in assisting Zone and District Managers in their daily consulting roles.

Binghamton, Ny

Greater New York City Area

Completed a semester-long experiential learning class at Binghamton University in partnership with ZenithOptimedia to create a media plan for a real-life client: Calvin Klein. Our product was a line of fragrance called "Endless Euphoria."We developed a complete marketing strategy by implementing digital, mobile, social, out-of-home, television and print media to reach all segments of the intended market. We then mapped out popular routes for our target consumers in order to maximize impressions and marketing spend.Analyzed data from MRI, Nielson, and other research databases to determine the most successful channels for advertising to potential customers. One of three teams chosen to present their strategies at ZenithOptimedia headquarters in New York City in front of a panel including the client, account executives and managers, and Zenith’s actual Calvin Klein media team.

Kirkwood, Ny

Developed extensive customer service skills and beneficial working relationships with co-workers and management.Experienced with proper cash handling procedures and responsibilities, including reconciling drawer cash amount with the system balance.Assisted office managers by answering phone calls, aiding and directing customers, and creating change for co-workers to enhance efficiency.Maintained thorough knowledge of stock and their locations to aid customers in finding the desired merchandise.

Bachelor’S Degree, Business Management And Marketing, Major Gpa: 3.8 / 4.0

Activities and Societies: Bearcats Althetics Marketing Intern, Binghamton University Marketing Association - Committee ChairDean's List.

Associate’S Degree, Business Administration And Management, General, 3.8 / 4.0

Activities and Societies: Phi Theta Kappa Honor Society, Broome Volleyball TeamPresident's List: Fall 2012, Fall 2013, Spring 2014

Computer Science, 3.7

Returned as both a full time and eventually part-time student in order to advance my skills in computer science for the purpose.

Data Processing And Data Processing Technology/Technician

MySQL, SQL, Tableau 2018-19, Python