Strategically leading our Client Success, Product Management and Operations teams to help ensure our products and services reflect the changing needs of our bankers.

Enjoying some family time before our last one heads to elementary school in the fall. I can't count the number of times that clients, colleagues and friends have said to enjoy these years, they go by way too fast. Hitting pause for a bit to stop and enjoy the life we've built. Open to new roles after August!

Working with financial institutions to improve their commercial and business lending processes. I love learning about the existing process, and seeing where we can enhance the customer experience, data quality or depth of data to help grow and improve a loan portfolio.

Manage, support and mentor our lead generation, business development and marketing teams.Start up life means wearing many hats... including GTM strategy, digital marketing, content marketing, marketing/sales ops, sales enablement, partnerships, overall brand strategy, and thought leadership. I work on planning for where the ball is going, not where it's been, and how to enable our team to work smarter.

Managed and mentored a team of four Solution Consultants. Our team partnered with sales in revenue generation through delivering product presentations of all Baker Hill solutions tailored to the financial institution's needs.

•Partnered with a colleague to develop an Account Management program for our current client base. We focus on creating an elevated, strategic partnership with and experience for our premier clients.•Partnering with 11 of our top 20 clients to deliver a stronger, centralized partnership with Experian, better communication and increase overall client satisfaction•Refining our “Pacesetter Program” of our top twenty clients through virtual and live events; adding value through networking and improving internal processes. •Increasing revenue retention through active partnerships with clients; allowing our sales team to focus on sales generating activities. •Improving internal processes adversely impacting client experience, and documenting issues to better utilize our resources going forward.•Led entire business unit participation in Experian's client loyalty survey using the Satmetrix Net Promoter score to increase client loyalty and achieve business growth. •DA NPS increased to our best ever NPS of 50.2 •Facilitated internal follow up and change management based on client feedback

●Partnered with a colleague to develop an Account Management program for our current client base. We focus on creating an elevated, strategic partnership with and experience for our premier clients.●Partnering with 11 of our top 20 Pacesetter clients to deliver a stronger, centralized partnership with Experian, better communication and increase overall client satisfaction●Refining our “Pacesetter Program” of our top twenty clients through virtual and live events; adding value through networking and improving internal processes. ●Increasing revenue retention through active partnerships with clients; allowing our sales team to focus on sales generating activities. ●Improving internal processes between development, delivery and sales adversely impacting client experience, and documenting issues to better utilize our resources going forward.

●Expanded international footprint into South and Central America through training of country managers ●Trained Serasa (Brazilian Credit Bureau) sales team on Baker Hill solutions●Eight international trips to Asia and South America

●Selected as one of five participants to complete Baker Hill’s management training program ●Successful rotations through key departments (Sales, Services, Development, Finance and Marketing) for a more thorough understanding of complete organization.