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Jenna Mullady Email & Phone Number
Director, Customer Success Management
at
Thomson Reuters Document Intelligence
1 work email found
@thoughttrace.com
2 phones found area 832 and 281
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Director, Customer Success Management
Location
Houston, Texas, United States
Company size
Who is Jenna Mullady? Overview
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Quick answer
Jenna Mullady is listed as Director, Customer Success Management at Thomson Reuters Document Intelligence, a with 6 employees, based in Houston, Texas, United States. AeroLeads shows a work email signal at thoughttrace.com, phone signal with area code 832, 281, and a matched LinkedIn profile for Jenna Mullady.
Jenna Mullady previously worked as Sr. Implementation Manager at Thomson Reuters Document Intelligence and Director of Marketing & Client Engagement at Value Global, Llc.. Jenna Mullady holds Bachelor Of Arts (B.A.), English Language And Literature, General from University Of Virginia.
Company email context
Email format at Thomson Reuters Document Intelligence
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{first}.{last}@thoughttrace.com
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AeroLeads found 1 current-domain work email signal for Jenna Mullady. Compare company email patterns before reaching out.
Profile bio
About Jenna Mullady
Customer Success Director and thought leader with expertise in transforming the customer experience incorporating innovative strategies in AI-driven tech companies. Builds and manages relationships ensuring clients receive maximum value. Excels in development and implementation of strategies boosting customer retention and new opportunities. Expert knowledge with management of complex issues and finding the solutions to fuel success. Background in high-value portfolios, customer relationship management, effective onboarding, budget management, and leading and scaling customer success teams. Dynamic and collaborative leader , trusted voice, analytical thinker, high level planner, and team-builder across all levels of the organization equally comfortable with technical and customer-facing communications.
Listed skills include Strategic Communications, Public Speaking, Editing, Microsoft Office, and 13 others.
Current workplace
Jenna Mullady's current company
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Thomson Reuters Document Intelligence
7 roles
Jenna Mullady work experience
A career timeline built from the work history available for this profile.
Director, Customer Success Management
Current• Grew business through design and implementation of customer success strategies increasing client base by 100% • Piloted and expanded new use of existing AI tool to largest client boosting usage by 200% and increasing revenue• Scaled customer success team by 2.5X, managed $.5M budget and maintained 104% net revenue retention (NRR)• Designed and implemented client onboarding shift from CSM handoff protocol to long-term CSM assignment achieving 104% NRR• Built over 125 trusted client relationships through design and implementation of Customer Success Playbook based on Winning by Design
Oct 2020 - Present
Sr. Implementation Manager
• Charged with management of 30 high-value clients producing 50% of corporate revenue and achieved 108% personal revenue retention rate• Managed 2 highest value clients expanding 1 by 200% utilizing relationship building/management skills ensuring customer success
Mar 2019 - Oct 2020
Director Of Marketing & Client Engagement
Apr 2018 - Feb 2019
Marketing And Business Development Manager
• Analyzed customer specific needs then designed and conducted interviews focusing on customer success enabling a 50% contract expansion rate• Discovered reduction in contract retention then restructured customer engagement strategy retaining 5% of top income producing clients• Investigated stalled client contracts, revealed customer success deficiencies, then restructured delivery strategy revitalizing customer care • Increased revenue by 10% through expanding client offerings incorporating shared services model• Forged new vendor relationships and initiated partnership agreements reducing expenses by $500K and increasing revenue by 15%• Created content, graphics, SEO, launched website, and secured spot in Inc. 5000 Fastest Growing Companies in America• Directed and automated all digital marketing campaigns significantly growing organization by 48% year-over-year
Jul 2014 - Apr 2018
Marketing And Business Services Support
• Ensured customer success for 100+ clients through providing exemplary customer care, quote creation, and delivery
Feb 2014 - Jul 2014
Analyst
• Managed strategic communications including design and content for American Petroleum Institute and IPICA addressing dispersants, oil spills, tiered response, and marine infrastructure• Collaborated with Chief Growth Officer in design and implementation of organizational marketing strategy then wrote RFP responses resulting in $1M in new business
Apr 2012 - Dec 2013
2 education records
Jenna Mullady education
Bachelor Of Arts (B.A.), English Language And Literature, General
University Of Virginia
Education record
University Of North Carolina At Chapel Hill
FAQ
Frequently asked questions about Jenna Mullady
Quick answers generated from the profile data available on this page.
What company does Jenna Mullady work for?
Jenna Mullady works for Thomson Reuters Document Intelligence.
What is Jenna Mullady's role at Thomson Reuters Document Intelligence?
Jenna Mullady is listed as Director, Customer Success Management at Thomson Reuters Document Intelligence.
What is Jenna Mullady's email address?
AeroLeads has found 1 work email signal at @thoughttrace.com for Jenna Mullady at Thomson Reuters Document Intelligence.
What is Jenna Mullady's phone number?
AeroLeads has found 2 phone signal(s) with area code 832, 281 for Jenna Mullady at Thomson Reuters Document Intelligence.
Where is Jenna Mullady based?
Jenna Mullady is based in Houston, Texas, United States while working with Thomson Reuters Document Intelligence.
What companies has Jenna Mullady worked for?
Jenna Mullady has worked for Thomson Reuters Document Intelligence, Value Global, Llc., Meriplex Communications, and The Clearing.
How can I contact Jenna Mullady?
You can use AeroLeads to view verified contact signals for Jenna Mullady at Thomson Reuters Document Intelligence, including work email, phone, and LinkedIn data when available.
What schools did Jenna Mullady attend?
Jenna Mullady holds Bachelor Of Arts (B.A.), English Language And Literature, General from University Of Virginia.
What skills is Jenna Mullady known for?
Jenna Mullady is listed with skills including Strategic Communications, Public Speaking, Editing, Microsoft Office, Writing, Project Management, Marketing, and Marketing Communications.
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