Jenna Groves, Pmp Email & Phone Number

Louisville, Kentucky, United States

Responsible for delivering client services with excellence, managing the regional Project Management Office (PMO), and overseeing 3 direct reports across 5 states. Attend sales meetings, create staffing plans, and ensure adherence to project financials. Collaborate with the RVPE to meet resource utilization targets and provide regular updates on regional delivery resources, manage project delivery services engagements, lead the regional PM resources, ensure adherence to Trace3 standards, handle project finances, ensure client satisfaction, and backlog management. Create and present delivery updates with critical metrics and mitigation plans while working closely with services sales leaders, they contribute to overall service goals, onboard new team members, and provide feedback for process improvement. Responsible for maintaining delivery quality, leading the project management team, achieving profitability, and providing regular business updates to Regional and Corporate Leadership.

Louisville, Kentucky, United States

Responsible for delivering advanced service solutions to a specific global client. Collaborated with the client to define success criteria and ensure the successful delivery of key strategic initiatives. Maintained regular communication through scheduled meetings, providing reporting metrics, addressing concerns, and reviewing current activity while working closely with the Sales Team, they understand the client's business objectives and how services can support those outcomes. Additionally, served as the Escalation Manager when necessary.

Louisville, Kentucky, United States

● Served in more of a business relationship manager role between IT and other business operations, understanding the needs, priorities, and challenges and translating them into solutions.● Propelled business growth via short and long-term strategic direction of infrastructure, operations, security, development, and business intelligence teams. ● Led teams in planning, designing, and supporting services impacting networks, servers, telecommunications, security systems, data warehouse, and all technical aspects. ● Ensured top-notch performance of data centers, service desks, computing environments, and data services. Confirm compliance of SLAs companywide and functionality of all systems and networks.● Consistently aligned IT systems, processes, and programs to streamline and foster collaboration with Passport’s business partners.● Strengthened the business by developing and rolling out technology-based policies, procedures, and standards in addition to leading a highly effective IT Security strategy.● Notable Accomplishments: o Effectively led the team through a global pandemic and moved all health plan operations to a 100% remote workforce without interruption of services and impact to members and providers.o Spearheaded and led the development and implementation of a complete Business Continuity and Disaster Recovery plan.

Louisville, Ky, United States

Louisville, Ky

Louisville, Kentucky Area