In my role as a groom for Ricky Macmillan, I was responsible for:⦁ Responsible for the handling and health of Olympic and Prix St George tier equines.⦁ Working in an extremely fast-paced environment to ensure both home and competition schedules are followed without error.⦁ Implementing training strategies for difficult and dangerous horses.⦁ Assessing medical issues and providing treatment schedules.⦁ Administering medications and vaccines orally, topically or via IV, IM, ID and SQ injections.⦁ Maintaining an immaculate home environment for the horses.Working additional weekend hours for competitions.⦁ Maintaining the stock levels of feed, supplements, and medical products.⦁ Driving a quad bike to complete daily tasks.

• Working alongside the Founder and CEO of AUZi.• Coordinating online and social media projects.• Create and launch charity giveaway events.• Producing articles and blogs. • Supporting the production of merchandise and other branded items.• Creating and completing databases to monitor progress and identify successful marketing strategies.• Writing content for websites.• Assisting with website designing and creating.• Producing additional graphics.• Evaluating user experience and conducting marketing research.• Suggesting modifications for the website, social media sites and current processes..

• Demonstrating professional telephone manners.• Efficient problem solving to ensure customer satisfaction.• Working alongside KPIs to perform at optimal level• Contributing to meetings with team and floor managers.• Contacting internal departments and external companies to extend the level of service that the customer receives.• Returning customer calls to confirm that any issues have been resolved and that the customer is happy with the resolution. • Taking caution to prevent any ACL breaches.

• Supervising and evaluating the work of volunteers to ensure that tasks are completed to a high standard and that resources are used efficiently.• Interacting with customers of all ages.• Independently leading customer trail rides and assisting with large group lessons.• Answering phone calls and forwarding messages to appropriate parties.• Consolidating customer information; filing and inserting relevant data onto online mailing lists.• Cleaning stables, training areas, customer facilities and equipment.• Administering prescribed medications by intramuscular or intravenous injections.