Jenna Poole Email & Phone Number

United Kingdom

- First point of contact for all incoming general public and corporate client enquiries, representing the Biodiversity Team with excellent customer service and the upholding the wider organisation’s values and vision.- Monitoring the team inbox in MS Outlook; responding to customer enquiries and filing or distributing emails as required.- Answering customer, partner and tutor enquiries by phone.- Working closely with other teams within the Field Studies Council, including finance, marketing, HR, and centre administration, while maintaining excellent relationships.- Managing customer bookings, supporting financial processes, and invoicing using the Customer Relationship Management (CRM) system Cinolla, and course enrolments on the learning platform Moodle.- Responding to corporate training enquiries, assisting with corporate bookings and repeat business communications, and using data to inform corporate training marketing campaign planning.- Analysis of customer feedback and attendance statistics, and summary report-writing.- Extracting statistics and testimonials for the team, for use in funding applications, project updates and reporting, business cases, and marketing communications material and campaign planning.- Liaising with tutors as required, facilitating induction (including Right to Work checks), and building rapport through excellent communication and tailoring of their onboarding journey.- Compiling and editing a quarterly newsletter for distribution to the tutor network.- Assisting with course co-ordination tasks as required.- Assessing and improving administrative operational procedures and writing guidance documents.- Monthly team meeting document preparation and minute-taking, and annual team meet-up organisation.

Glasgow, Scotland, United Kingdom

- Supporting teaching staff, assisting with enrolment, examinations, assessments, feedback, and attendance.- Responding to student enquires in person at the reception desk, and by telephone, email, and helpdesk calls.- Use of online learning platforms and internal systems including Moodle, MyCampus, Ivanti, and evasys, as well as the full MS Office 365 suite, particularly spreadsheets in Excel.- Internal procedure and GDPR training.- Use of the cloud-based administrative and meeting tools MS Teams and Zoom.

- Undertaking all aspects of running of a small convenience shop and newsagents with partner.- Sub-postmaster responsibilities, and the day-to-day running of the post office counter.- Customer service, including use of various social media platforms, and customer account management.- Business administration, bookkeeping, bank reconciliation, invoicing, tax, and VAT returns using Xero.- Cash-handling, stock management, sourcing new products; communicating with suppliers and contractors.- Full rebrand and shop refit.

- Crafting unique, handmade gift items (mainly in needle felt at the moment).- Selling online and at local markets – processing customer queries, orders, and payments.- Business administration and accounting.- Online marketing and maintaining a social media presence (Facebook and Twitter).- Completed Etsy Resolution 2016 online course.

Leominster, Hereford And Worcester, United Kingdom

- Customer service, cash-handling and key-holder.- Food safety and cheese care.- Social media.

Bromyard, Hereford And Worcester, United Kingdom

- Data entry and checking using HydroLog4 and MS Excel, and preparing reports for clients using MS Word.- Assisting the team with other tasks as required and communicating with field staff using MS Outlook.

Prestwick, Ayrshire

- Answering facilities management helpdesk calls and queries, and assigning an engineer to jobs as required.- Processing timesheets.- Entering data into CAFM system.- Various other administration tasks as required.- Delivering induction presentations and administering induction process.

Dervaig, Isle Of Mull

- Answering the telephone.- Taking customer orders (timber and woodfuel) and raising sales invoices.- Processing incoming purchase invoices and correspondence.- Maintaining sales and purchase ledgers and statistics in Excel.- Board meeting organisation and minute-taking.- Bookkeeping, and working with Sage 50 Accounts.- Payroll and VAT returns.- Filing.- Production of the quarterly newsletter.- Maintenance of web content.

Tobermory, Isle Of Mull

- In-store bakery daily duties – baking bread.- Customer service.- Delivery of high standards of hygiene.- Stock taking, stock rotation and upkeep of baking logbook.- Merchandising of bakery section.

Dervaig, Isle Of Mull

- Assisting with breakfast service.- Kitchen duties.- Cleaning rooms and front of house.- Greeting guests.

Horncastle

- Local Wildlife Site surveys: botanical surveys and habitat mapping.- Local Site data management - building an Access database and paper-free system.- Local Wildlife Site and Local Geological Site Panel meeting organisation and administration.- Landowner liaison.- Report writing and various Partnership administration tasks.- Involvement in the Local Nature Partnership application process and formation.- Assistance with the organisation of events.- Contribution to website content and publications, including the Annual Review and Local Wildlife Site guidelines (ed).

- Botanical surveys and general flora record compilation for a group of small islands within Roaringwater Bay, and to a lesser extent, Bantry Bay, Co. Cork.- A Rare Plant Survey Project, a Habitat Monitoring Project, and a Phenology Project, written up in formal report style.- Data entry and interpretation for reports and long-term data collection purposes.- Vascular and non-vascular herbarium collection curation.- Library collection maintenance and database compilation.- Assistance with public events when required, such as an environmental competition for school children and an international environmental conference.- Involvement in the compilation of records and information for two flora publications.

- Species population survey including Butterfly Conservation methodology transect walking and egg searches.- Habitat mapping of potential and existing sites using detailed sketches.- Site location using OS maps and a hand-held GPS device; liaison with the landowners for permission when necessary.- Data entry and sharing in MS Excel.

- NVC survey and rapid assessment.- Modified breeding bird surveys (BTO methodology).- Butterfly transect walking (Butterfly Conservation methodology) and butterfly egg counts.- Checking mammal detection rafts and setting mink traps.- Water vole surveys.- Biological data entry and checking in Transect Walker and Recorder.- Livestock handling, fencing reparations and public access maintenance.- Use of brushcutters and hand tools for scrub clearance and coppicing.

- Entry, double entry, checking and amending of patient data for a clinical trial on non-PC terminals.- Filing and basic administration.- Reception duty on rotation, including greeting existing and perspective clients and answering and transferring telephone calls to staff members.

Swindon, United Kingdom

- Till operation and cash-handling.- Shelf replenishment with window and display dressing.- Searching branch stock and international publication databases to deal with customer enquiries.- Customer correspondence.- Responsibility for the humour and travel book sections.