Jenna Raimondi Email & Phone Number

Harrison, Nj

Manage and schedule online content on New York Red Bulls ticketing websiteCoordinate email marketing correspondence including market segmentation of communications and the weekly newsletterCollaborate with sales team to generate AudienceView Business Intelligence and reports, information sheets on new events and offers, and provide mailing lists for sales initiativesServe as a primary point of contact within the organization for AudienceView support and relationship managementUtilizing the AudienceView platform, managed the creation of group offers and personalized landing pages to facilitate the promotion and execution of this new group sales strategy generating 119 total customers, with 91 new customers within the initial pilotIdentify time-saving procedures through working with multiple departments to fully utilize the AudienceView platform for sales and promotional activities within the organizationSupervise game day box office team of 10 employees, while handling any escalated issues and seat relocation needs

Created and filled box office schedule for athletic eventsTrained 15 new employees over 10 months on policies, procedures, and ticketing softwareAssisted in the hiring process by reviewing resumes and interviewing potential customer service representativesUtilize communication strategies such as the intranet and weekly updates to enhance communication within the department

Searched employment databases for resumes of qualifying candidate with whom to set up interviewsPerformed pre-employment processes such as background checks, I-9/W-4 forms and degree certificationDocument weekly hours of temporary workers in preparation for pay rollCreated an Intern Handbook for future interns as a guide to the company and position duties

Assisted customers with questions to fulfill their season and single game ticketing needsManaged and updated customer accounts using the AudienceView ticketing softwareProcessed ticket orders and assisted customers over the phone, through the window, and at game day events