Jenna R. Thorn Email & Phone Number

West Virginia, United States

West Virginia, United States

Spearheads the circulation product management, leading to increased development efficiency by strategically organizing and prioritizing features.Drives informed decision-making by conducting thorough research, functional reviews, and developing compelling business cases, resulting in improved development prioritization accuracy.Enhances development clarity and focus by meticulously gathering requirements, crafting user stories, and defining personas, leading to reduced development iterations.Participates in seamless collaboration between product and technical teams, ensuring alignment in daily scrum ceremonies and adherence to release objectives.Oversees an integral 5-person cross-functional testing team, optimizing product release testing processes and achieving a reduction in school focused post-release issues through meticulous test case creation and focused guidance.Elevates stakeholder engagement by showcasing product functionality, garnering valuable feedback, and steering development and product strategy, resulting in accelerated roadmap implementation.Highlights organizational knowledge dissemination by delivering training sessions and webinars to both internal and external audiences.Fosters cross-departmental collaboration, significantly boosting product visibility and contributing to growth in new business generation through joint initiatives with marketing, sales, implementation, and technical support teams.Streamlines circulation product documentation processes, ensuring comprehensive coverage of training, implementation, and support materials.Establishes a strong presence by actively presenting at user group meetings, sessions, and conferences, enhancing organizational visibility and contributing to an increase in user community engagement.Positioned as a reliable Subject Matter Expert, providing exceptional Tier 3 support to organizational stakeholders, resulting in a decrease in issue resolution time and increased stakeholder satisfaction.

Poughkeepsie, New York, United States

Initiated redesign project that optimized 2,000 sq. ft. space and increased efficiency, including defining the scope and timeline to meet priorities, conducting feasibility meetings with internal and external stakeholders, aligning plans to standards/regulations, creating a $50,000 budget proposal, sourcing vendors, and engaging 370+ stakeholders for buy-in by clearly communicating vision and benefits. Collaborated with staff to develop and plan year-long business project that included creation of schedule and milestones, monitored key performance indicators to reduce risk and measure outcomes, produced status reports to aid in decision making, and incorporated feedback throughout lifecycle. Partnered with external vendors, including public library, for county-wide project incorporating speakers, 350 free books, creation of resources and training materials, and organizing, overseeing, and managing entire project lifecycle for 2 annual programs. Fostered and built relationships with external stakeholders in the district at leadership development training programs and internal stakeholders, including staff, students, administration, Board members, and parents. Delivered exceptional, best practice customer support to 150+ individuals daily by effectively managing relationships and resources. Co-created weekly drop-in after school tutoring program for 30 students. Created and maintained schedules and managed teams of tutors monitoring goals, progress, and ensuring all processes ran smoothly. Confident presenter with excellent communication skills facilitating, organizing, and delivering 4 professional training programs for 20 staff members. Maintained recurring budgets totaling $7,000 while optimizing annual material budget that led to 25% increase in resource utilization. Improved operational efficiency by leveraging stakeholder relationships, producing data driven reporting, and utilizing resources effectively.

Hyde Park, New York, United States

Revitalized space with reorganization project that developed by synthesizing feedback from students, staff, and research to successfully enhance accessibility of resources and customer experience by 25% increased circulation. Trained and supervised 6 parent and student volunteers to assist.Managed concurrent projects, including Genius Hour, reading challenges, and research, that supported customer engagement, technology integration, and resource management designed to benefit stakeholders of 300 + students and staff. Maintained technology and curriculum standards throughout project life cycles, monitoring performance data, and adjusting workflow to maintain scope of project. Supervised and managed team of 20 students in Newspaper Club by facilitating the creation of production schedules, distribution plan, and organization of interviews impacting entire school community.

Poughkeepsie, New York, United States

Partnered with internal district staff and collaborated with parent-teacher organization to fund project that included a speaker, workshops, and 250 book order through local vendor impacting 475 + students and staff.Maintained multiple recurring budgets totaling $5,000 to efficiently source high quality print and digital resources to support stakeholders’ projects and goals.Facilitated weekly makerspace club to support student improvement in STEM education and technology based on curriculum and standards enhancing the education of 200 + students.

Germantown, New York, United States

Acted as key participant on project team to increase student engagement and performance through development of plans with methodical steps towards goals and outcomes. Improved customer experience by building relationships with stakeholders to drive program development.

Germantown, New York, United States

Planned and managed summer-long project, as part of a state-wide program, by defining scope, managing $1,000 budget throughout lifecycle, negotiating contract terms and priorities with external vendors, scheduling, communicating plans to stakeholders, and maintaining documentation for closing reports which impacted 100 + families.Cultivated strong relationships with internal and external stakeholders by clearly and effectively communicating vision, goals, ideas, and issues.

Bachelor Of Science - Bs, Business/Logistics

Master Of Library & Information Science - Mlis, School Librarian/School Library Media Specialist