Jenna Samsel Email and Phone Number

Develop communication, social media, and non-discrimination policies and organizational proceduresCoordinate and schedule projects and activities for 5-8 college interns on a semesterly basisMaintain monthly invoices and manage project budgetsManage relationships with program participants and organization partnersDevelop and execute an on-going online badge program to engage and inspire young animal and environmental advocatesDesign educational, animal-related activities for participants to encourage meaningful outcomesTeach weekly Zoom-based programs to youth participants from various countries involved in the online badge program Provide support for program participants and resolve concerns to maintain customer/participant retention

Exhibit strong leadership by conducting and supervising youth and adult group programs Partner with interpretive division to educate visitors at sea turtle nest relocations and inventoriesProvide education and promote youth involvement through the Junior Ranger state park programPlan and execute programming with scout groups, topics include wildlife and outdoor safety and conservationDemonstrate exemplary customer service skills Proven conflict resolution skills Display initiative by developing and implementing new resource upkeep guidelines Complete routine maintenance and construction tasksComplete routine safety inspections to ensure safe recreational areas and minimize risk Respond to emergencies (i.e. head injuries, water-related incidents, strokes, assaults, animal bites, and vehicle accidents)Act as a calm, level-headed presence during emergenciesPractice first-aid skills in response to injuriesComplete administrative tasks, such as filing records, completing paperwork, and maintaining dataProvide leadership as the supervisor for a staff of 5 peoplePlan for long-term needs for scheduling and proactively address park developments that will impact staffingCoordinate, plan, and execute an orientation/training program for staffPerform staff hiring process including interviewing and background checkLeverage point-of sale system to determine revenue and complete transactionsTrain new staff, including ranger, admissions, and retail staff members

Use register and credit card machine for admissions transactions Carry out closing procedures and account for admission revenue Interact with customers to provide greetings and answer park-related questions

Utilize a point-of-sale system to record customer food purchases Interact with customers to provide a pleasant front-of-house experience Complete cleaning tasks during slow periods to maintain an orderly and sanitary dining environment Fulfill nightly closing duties to ensure a clean and tidy dining space for the following day

Worked directly with the sea turtle nesting process to help minimize false crawl eventsPatrolled beaches in the morning and at night to find crawl marks of nesting turtles and hatchlingsRelocated sea turtle nests from public city beaches to the protected coastline of the state park Participated in nest inventories to collect data for SeaTurtle.org Released “straggler” sea turtle hatchlings immediately following nest inventories Taught 3-4 weekly programs to audiences of 10-45 people of all ages, mainly young children and their parents Educated audiences on the topics of four sea turtle species and marine conservation during the weekly programs Communicated with Nature Center guests to provide a warm welcome and to answer any questions Completed daily maintenance tasks and chores to exceed cleanliness standards for guests Cared for other animals, including snakes, lizards, crabs, and fish, to support their health and good quality of life

Research topic: Tourist Impressions of Dolphinariums Around the GlobeWorked with international research partners to assess tourist perceptions of captive dolphin showsDeveloped a strategy to effectively study dolphin show attractions across the world listed on TripAdvisorStudied TripAdvisor reviews to determine impressions left with tourists after they visited dolphin show attractions

Coordinated with 3-6 other employees to assign responsibilities and review event plan Interacted with clients to smoothly serve buffet style meals to parties of 20-100 people Planned table and buffet layouts to maximize efficiency in space usage Reorganized facilities to prepare for future events

Coordinated a weekly schedule for 10-12 employees at two locationsDeveloped weekly inventory sheets to determine supply needsTrained 10 new employees in concession stand policies and procedures

Communicated with with customers to ensure correct orders and provide excellent serviceCollaborated with other employees to guarantee accuracy of orders and timely food preparation Resolved any customer grievances to preserve a positive company image

Shadowed the clubhouse manager and food and beverage manager to learn about the club industry Worked as part of the team to set up and break down event equipment at two large events Utilized a Jonas point of sale system to ensure orders were organized and correct for chefs Verified ticket orders at dinner service before food was served