Jenna Scarpa Email & Phone Number

Far Hills, Nj, Us

Spearhead processing of Quality Management Standard documents, including ISO forms, RMAs, and quality control action plans. Collaborate with manufacturing partners to gather quotes, oversee program execution, and coordinate stakeholder communication. Ensure comprehensive documentation for orders and portfolios, maintaining accurate records and smooth operations. Conduct program RFQs to align with client budgets and timelines. Manage project timelines from inception to completion, ensuring early or on-time delivery. Conduct internal audits for ISO 9001 compliance and implement corrective actions. Lead root cause analysis and implement CAPA to address quality issues and improve processes. Monitor and report on KPIs related to quality and compliance. Negotiate contracts with manufacturing partners to secure optimal lead times, competitive costs, and favorable terms. Execute multiple programs for clients across diverse industries, enhancing client satisfaction.

East Hanover, New Jersey, United States

Directed all planning and scheduling activities to implement Global Commercial and Clinical Supply Plans. Established, managed, and communicated clinical and commercial demand schedules and timelines with internal and external stakeholders. Oversaw order management, including sales order creation, order monitoring, order confirmations, and maintaining inbound and outbound deliveries. Removed delivery blocks and initiated orders at Contract Manufacturing Organizations (CMOs). Effectively communicated with global stakeholders, including Customer Service Centers, Quality Assurance, Apheresis Operations, and Global Manufacturing Site.

Bernardsville, New Jersey, United States

Coached and mentored employees, significantly boosting team morale and productivity, resulting in a 20% increase in overall performance. Leveraged upselling opportunities and marketing promotions to drive revenue, achieving a 15% increase in sales. Managed over 50 customer calls daily, significantly enhancing sales and customer satisfaction through effective communication and problem-solving. Developed comprehensive training programs for new hires, improving onboarding efficiency and reducing training time by 20%. Analyzed customer feedback and sales data to implement successful strategies, leading to an improvement in customer retention rates. Coordinated with the marketing team to develop impactful promotional materials and resolve complex customer issues, enhancing brand visibility and customer loyalty.

Bernardsville, New Jersey, United States

Assisting content manager by proofing links, researching websites and focusing on content strategies and photo usage. Social content management which includes LinkedIn, Instagram and Facebook. Conducted research about best practices in marketing which consisted of optimizing workflows, different types of advertising, brand identity, and setting attainable goals. Analyze email campaigns and track the performance levels in order optimize email use in the future

Bernards, New Jersey, United States

Manages and oversees all operations throughout the salon, ensuring a smooth flow of business. Managing appointment scheduling, including booking, rescheduling, and cancellations, to optimize salon workflow and maximize client satisfaction. Handling client payments, processing transactions accurately, and maintaining client records confidentiality. Monitoring stock levels, tracking inventory movement and conducting regular audits to ensure accuracy and minimize shrinkage.

Supply Chain & Logistics And Marketing, Business, Management, Marketing, And Related Support Services

Education record

Activities and Societies: Three sport athlete of field hockey, basketball, and lacrosse for four years. Active member of Key Club for four.