Jenna Ulness Email & Phone Number

Eau Claire, Wisconsin Area

In my role as an Account Manager, I worked closely with managed services clients to ensure customer satisfaction. This included coordinating and conducting strategic business review meetings and maintaining technology roadmaps for all clients. I provided monthly reports and ensured resolution of client issues in a fast and friendly manner. Based on customer business initiatives, I proactively recommended and provided information and pricing to clients regarding products, services, and support. I was also responsible for coordinating service work and product deliveries by working closely with the purchasing and service departments.

Wausau, Wi

Through my role as an Inside Sales Representative, I was responsible for supporting 7 Outside Sales Representatives and Account Managers. I worked closely with technical support to develop configurations and provide timely pricing, quotations, and proposals to clients based upon their requests. I also managed the day-to-day activity of product configurations, pricing, and availability. In addition, I managed customer accounts, collaborating with each customer to provide quotations, technology plans, budgeting, and strategic business reviews.

Eau Claire, Wi

As a Patient Financial Planner, I was responsible for monitoring and processing patient accounts in multiple billing systems. I provided financial counseling to patients and families and assisted them in making payment arrangements and completing financial applications. In addition, I performed multiple duties including collections turnovers, audits, invoicing, payment transfers and balance write-offs.

In my role as a Patient Service Representative, I registered patients accurately, efficiently and professionally to ensure integrity of patient data. Working directly with patients, I verified data and insurance coverage, collected balances due, and responded to patient billing and financial inquiries. I was also responsible for training new employees on registration systems, job responsibilities and system processes.