Jenna Gray Email & Phone Number

Seattle, Washington, Us

Seattle, Washington, Us

Responsible for co-leading our (120+) merchandise analyst workforce; a group of individual contributors who write our purchase orders and execute in-season activity to drive for a profitable business in the ever-changing retail environment. Responsibilities include defining the role and processes of our analyst work force and ensuring that processes and training evolve with Nordstrom’s operational changes. I am passionate about supporting and driving diversity of experience, continuous improvement to onboarding and ways of working, and the career development of our analyst workforce.Since taking on the role, I have been involved with the hiring and onboarding of over 256 MA’s, and supported over 65% of this population getting promoted into more complex roles in the organization.

Seattle, Washington, Us

I own the cross-divisional facilitation of defining best-in-class assortments goals to meet the needs of Nordstrom and our customers during our annual peak events; as well as driving execution and reporting leading up to and through the event. For spring/summer, 2020 I drove the annual Anniversary event assortment strategy, an event that historically drives over $1B in annual revenue; 2020 required additional complexity due to moving the event and reacting and making assortment adjustments driven by customer behavioral changes during Covid 19.

Seattle, Washington, Us

The New York flagship campus opened in October 2019 spanning 320,000 square feet of retail space and 7 floors. I ran point on coordination and driving Product Readiness for Merchandising spanning areas of Roadmap creation and execution, financial plan development, capacity planning, product fulfillment, in-store product readiness, and leading reporting leading up to and through the Opening. I also partnered with the supply chain and logistics teams in the creation of a new fulfillment center in New Jersey to implement the first just-in-time fulfillment model in Nordstrom’s fleet to support the NYC market. As a continuation of the work on fulfillment, I partnered with technology and HR on the tools and people elements that would enable the process to work. In addition to my work program managing our NYC opening, I managed the planning of the Creative Projects organization which included Pop-In, Nordstrom x Nike, and New York Concepts via direct management of 6 direct reports, 2 Buy-Planners, 2 Asst Buy-Planners, and 2 Merchandising Analysts, who were focused on demand planning, forecasting and allocation with brands like Nike, Everlane, Northface, Goop and others driving a 330% improvement in sales during my 3 years with the team.

Cupertino, California, Us

Led a team 5 NPI Reseller Operation Leads who were responsible for representing and planning the operational execution of product launches in the US, Canada and Latin America in coordination with Readiness, Logistics, Execution, Supply Planning and DC Operations while maintaining management of the iPhone launch. Beyond the management of the team, I created a new process that automated and personalized all NPI communications (new product information, ordering requirements, and allocation) from a one-hour SLA to 12 minutes for all Reseller/Telco partners (over 1200 partners) enabling logistics activity to begin almost 24 hours sooner allowing product to be available for end customers on Day 1 for all partners in the US, Canada and Latin America.

Cupertino, California, Us

Drove operational success for over 300 global accounts in the Americas during new product introductions by being the central negotiator of behalf of Telco and Channel partners with Apple operational teams-Readiness, Logistics, Execution, Supply Planning, and Sales to achieve launch success and product availability for end customers on time to Apple’s launch calendar for the iPhone 6/6 Plus; iPhone 6s/6sPlus; Apple Watch Product Launches. In addition to my focus on the product launches themselves, I also focused on how to improve the NPI process for the Reseller organization by re imagining of reporting and tools to maximize data integrity during NPI planning while providing Apple leadership with visibility into status of all executional milestones; communication, order management, shipping, and ultimately sales and sell-thru.

Cupertino, California, Us

Utilized diverse account management experience within Apple to assist in the onboarding of a Top 4 US Carrier account to Apple and managed their inaugural 18 months working with internal and external teams to manage the procurement and sales of over four million iPhone units. After successfully launching our new Carrier Partner within Reseller Operations, I leveraged my Reseller experience to transition another major Reseller iPhone partner from a distribution procurement strategy to direct fulfillment to aid in the improvement of their Apple experience procuring Apple products.In addition to fostering strong partnerships with major US Partners, I also developed training and development for all Operations Account Managers on the best way to plan for and succeed during an NPI and acted as Readiness liaison within Operations for pre-disclosure activities.

Cupertino, California, Us

Manage Online, Direct Market Resellers, and Regional Retailers ($1B worth of business for the 2012 Calendar Year) as a Channel Supply Account Manager for the Reseller Operations team at Apple. The role requires interfacing directly with Apple partners across all levels of their organizations to collaborate and align to a product inventory and replenishment strategy for the best possible supply position to maximize sales while maintaining lean inventory (1-4WOS depending on Reseller supply chain). While a Supply Chain specific role, the account manager position requires extensive customer relationship management (CRM), project coordination, communication, and negotiation skills to facilitate the best outcomes for both the Apple business and Reseller Channel partners.

Boston, Massachusetts, Us

Worked as the Supply Planner for all marketing promotional, Gr 6-12 items, and all marketing corrugate and other packaging needs (avg 1500 projects per year). This required monitoring inventory levels across entire HMH warehouse network to meet build requirements as well space constraints.Role required extensive communication, political, and project management as the main communication across multiple parties to achieve different divisional requirements.While at HMH, to maximize on my Supply Chain experience I took a certification course through Boston University in Publishing with an emphasis on Educational Content Production.

Armonk, New York, Ny, Us

Underwent SAP Academy training in SAP Sales and Distribution modules. My understanding of the system coupled with my strong intercommunication skills enabled me to work as training developer to create and design course work to orient IBM clients to SAP as well as increase understanding of Supply Chain processes. Acquired exposure to contracts during a cross tower global proposal with a Semiconductor Foundry Company. My role on the project primarily revolved around the coordination of the 100+ IBM employees who were involved and required strong communication abilities and high adaptability to changing requirements.

Certificate, Project Management

Ba-Honors, Supply Chain Managment