Jenna Werneth Email & Phone Number

Richmond, Va, Us

Richmond, Va, Us

Henrico, Virginia, United States

I have been promoted to Food & Beverage Manager at Lakewood! I am overseeing Cascades, the restaurant, Currents, our bar and lounge, Express, our dinner buffet, and our pizza concept, PAV. I have ~60 direct reports and am responsible for their training and development. I am responsible for scheduling, timecard approval, attendance points and write-ups, as well as walking the floor and connecting with the guests. My current focus is on educating the team through fun, creative games and quizzes. These programs implement critical thinking skills and teach the team about various culinary aspects, such as recognizing ingredients, bar knowledge, common menu questions, and customer service situations. I am also making a point to train with each team member in every position. For servers, I watch them take a table, then they watch me take a table. This way I am learning exactly what they are doing, and they can help me learn about common mistakes and situations. Although I am new to the leadership and operations aspect of this role, I will only continue to grow and push myself to be the best manager I can possibly be!

Henrico, Virginia, United States

Lakewood was named one of the top 5 CCRCs in Virginia and 71st in the U.S. by Newsweek 2023! I am currently working as a Culinary Administrative Professional and Administrative Assistant to Lakewood's Director of Dining, Dori Marietta. My primary functions include Marketing, Graphic Design, and HR. I provide clerical support to Dori as well as other members of the management team. Additional responsibilities include employee engagement, customer service, reviewing and interviewing applicants using Hireology, designing menus and event flyers, taking pictures and managing social media, creating surveys and infographics, communicating with the residents using TouchTown, creating attractive and informative food labels, and scheduling assistance for my executives. My role depends heavily on interpersonal communication, emotional intelligence, and strong organizational skills. It is my goal to lighten the leadership team's workload in any way I can so they may focus on their managerial positions rather than office work.

Richmond, Virginia, United States

I am studying for a Bachelor of Science in Psychology with a Minor in Business.

Richmond, Virginia, United States

I worked at a restaurant in the Marriott called Fall Line. I was employed before the restaurant physically opened and got to see first-hand all the hard work that goes into opening a new restaurant! The menu focused on upscale casual American Southern food. I worked as a server and occasionally hosted as well. I took tables in the main dining room, the patio, our seasonal igloos/gazebos, and worked events in our Private Dining Room. I acknowledged guests within 15 feet with a smile and verbally greeted anyone within 5 feet. I did this not only in the restaurant, but also as I walked throughout the hotel, even if I was on break or on the way to the bathroom. Customer service and hospitality were of utmost importance in this role, as well as time management and organizational skills. Before greeting my customers at the table, I checked with the host to see if they were celebrating anything to see if there is anything special I could do for them. For example, if they were celebrating their anniversary, we provided complimentary glasses of champagne! At the table, I welcomed them to Fall Line and offered a tour of the menu. I then asked about and delivered their water preference, then inquired about other drinks. I learned the proper technique to pour wine, as well as other food and beverage knowledge such as wine pairings and meat temperatures. I took appetizer and entree orders and coursed them, making sure to check in after 2 bites or 2 minutes of each dish being delivered. Then I brought dessert and the check. I prebussed the table as much as possible during service, always using an open hand and body to deliver or remove items from the table. When the table got up, I would buss and reset. I would have up to 6 tables at once, sometimes more during breakfast or lunch if I was the only server. In between taking orders, I would run food, assist the host with seating, and check in with my teammates.

Bachelor Of Science - Bs, Psychology

Studying Psychology and Business

Theatre

Participated in the Theatre program for three years. Took Spanish IV Honors, Forensic Science Honors, and Advanced Placement Psychology..