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Jennifer B. Email & Phone Number

Customer Experience and User Experience Researcher at SAP
Location: Drexel Hill, Pennsylvania, United States 7 work roles 2 schools
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Current company
SAP
Role
Customer Experience and User Experience Researcher
Location
Drexel Hill, Pennsylvania, United States
Company size
132456 employees

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Jennifer B. is listed as Customer Experience and User Experience Researcher at SAP, a with 132456 employees, based in Drexel Hill, Pennsylvania, United States. AeroLeads shows a matched LinkedIn profile for Jennifer B..

Jennifer B. previously worked as Customer Experience/User Experience Researcher at Sap and SAP Digital Operations at Sap. Jennifer B. holds Mba, Business from University Of Phoenix.

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SAP

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Profile bio

About Jennifer B.

I love conducting research. I get to see what people are working on and ask what people think about it.Using research early in a project saves resources that would otherwise be wasted on ideas that don’t work. I'm an artist who has an MBA.

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Jennifer B.'s current company

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SAP
Sap
Customer Experience and User Experience Researcher
Upper Darby, PA, US
Website
sap.com
Employees
132456
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7 roles

Jennifer B. work experience

A career timeline built from the work history available for this profile.

Customer Experience And User Experience Researcher

Sap

Upper Darby, Pa, Us

Role listed

Sap

Upper Darby, Pa, Us

Customer Experience/User Experience Researcher

Sap

Walldorf, Bw, De

Primary Researcher, managing all Usability Tests, delivering actionable customer insights to inform design and developments on SAP’s digital marketplace: store.sap.com Perform remote, iterative, qualitative usability testing on paper sketches, early prototypes, and live websites.Strategically manage cross-functional projects with designers, developers, stakeholders, and business owners to identify potential user experience research opportunities.Trusted to advise the appropriate CX research method and define key success metrics, KPI’s and targets.Conduct research interviews, moderated usability tests and design and run unmoderated usability tests as appropriate.Recruit testers who accurately represent our target user personas.Collect data from different sources: surveys, tests, interviews and convert data into actionable insights.Present impactful research insights and advise action items to key audience members. Able to appropriately present results based on the audience, from designers and developers to Leadership and C-level employees.Manage GDPR compliance with all research and tester data.Member of SAP UXE user group in Walldorf.Serve in different capacities at SAP’s premier events, such as TechEd and SAPPHIRE.

Sap Digital Operations

Sap

Walldorf, Bw, De

Transformed SAPAppCenter.com into a revenue channel for SAP in 2018.Managed program execution with Global Purchasing, Controlling and Executive Management team to support the SAPstore.com Commercial Sales success. Managed budget accuracy and reconciliation with actuals, complying with governance and deadlines. Provided Event Project Management for SAP Digital at various SAP internal and external global events.Special Project: Successfully coordinated all registration, purchasing, sourcing, and logistics for the first international SAP Digital employee team event, DigiKOM, located in Berlin, Germany in January 2016.

Nov 2015 - Oct 2019

Custom Development Project Coordinator

Sap

Walldorf, Bw, De

Analyzed Statements of Work and Change Requests for all Custom Development projects. Created WBS project structures to capture financials for all Custom Development projects.Ensured compliance with SAP governance to ensure Revenue Recognition for all Custom Development projects.Collaborated with SAP Legal and Finance and Controlling adhering to strict budgets, policies, procedures and documented best practices. Ensured compliance with the Sarbanes-Oxley Act to achieve revenue recognition.Managed the Customer Satisfaction Survey and KPI results for North America.

Jun 2012 - Nov 2015

Senior Contract System Specialist

Sap

Walldorf, Bw, De

Sep 2004 - May 2012

It Telecommunications Analyst, Mobile

Sap

Walldorf, Bw, De

Nov 1999 - Aug 2004
Team & coworkers

Colleagues at SAP

Other employees you can reach at sap.com. View company contacts for 132456 employees →

EL Eva Li Eva Li Colleague at SapDalian, Liaoning, China View → TP Tiffney Polins Tiffney Polins Colleague at SapEvansville, Indiana, United States View → RG Robert Giugă Robert Giugă Colleague at SapBucharest, Romania View → AB Andre Barrett Andre Barrett Colleague at SapAtlanta, Georgia, United States View → MS Mohit Singh Mohit Singh Colleague at SapBengaluru, Karnataka, India View → CT Christina Tsigganos Christina Tsigganos Colleague at SapLudwigshafen, Rhineland-Palatinate, Germany View → MM Miklós Major Miklós Major Colleague at SapBudapest, Hungary View → CG Christian Gutzler Christian Gutzler Colleague at SapMannheim, Baden-Württemberg, Germany View → KG Klaus Guthier Klaus Guthier Colleague at SapFrankfurt Rhine-Main Metropolitan Area, Germany View → 长 长卿刘 长卿刘 Colleague at SapHeidelberg, Baden-Württemberg, Germany View →
2 education records

Jennifer B. education

Mba, Business

University Of Phoenix

Bachelor Of Arts (B.A.), Design And Applied Arts

Millersville University Of Pennsylvania
FAQ

Frequently asked questions about Jennifer B.

Quick answers generated from the profile data available on this page.

What company does Jennifer B. work for?

Jennifer B. works for SAP.

What is Jennifer B.'s role at SAP?

Jennifer B. is listed as Customer Experience and User Experience Researcher at SAP.

Where is Jennifer B. based?

Jennifer B. is based in Drexel Hill, Pennsylvania, United States while working with SAP.

What companies has Jennifer B. worked for?

Jennifer B. has worked for Sap.

Who are Jennifer B.'s colleagues at SAP?

Jennifer B.'s colleagues at SAP include Eva Li, Tiffney Polins, Robert Giugă, Andre Barrett, and Mohit Singh.

How can I contact Jennifer B.?

You can use AeroLeads to view verified contact signals for Jennifer B. at SAP, including work email, phone, and LinkedIn data when available.

What schools did Jennifer B. attend?

Jennifer B. holds Mba, Business from University Of Phoenix.

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