Jennifer Bernardes Email & Phone Number

Coquitlam, British Columbia, Canada

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

- Engaging with prospective and existing customers in a professional and friendly manner.- Representing our brand at promotional events and other marketing initiatives.- Responding to customer questions and concerns in person and attending to their demand on-site, always communicating in a trustful way and engaging with integrity assuring that the client's need is attended to. - Building real rapport with people and connecting to their needs to guarantee their satisfaction.

Joinville, Santa Catarina, Brazil

As a Second language teacher, I was responsible for teaching English to students of every age and nationality. I created lesson plans, taught classes, and assessed students’ progress. • Responsibilities: Designed and implemented lesson plans that met the needs of a diverse group of students, encouraged students to practice speaking, writing, reading, and listening in the second language, assessed students’ progress and provided feedback to them and their parents/guardians, collaborated with other teachers and staff to ensure a positive learning environment.• Achievements: Created fresh digital artwork for books, developed online resource materials and improved the classroom and workplace environment by helping with decoration at holiday events that were open to students and the general public.• Assignments: Wrote essays, created grammar exercises, vocabulary-building activities, creative writing exercises, oral presentations, and, cross-cultural learning activities.

Joinville, Santa Catarina, Brazil

In this role, I had the opportunity to develop myself as a designer and create media content for the company’s website and social media alongside with my team. Managed e-commerce sales through Latin American territory. Also, packed, labeled, and dispatched products to freight companies quickly and effectively. • Developed and execute content strategies to drive engagement and awareness• Created high-quality written and visual for the website, blog, and social media channels• Collaborated with the design team to create visually appealing graphics and videos that complemented the content.• Conducted keyword research and optimize content for SEO• Tracked and reported on content performance metrics

Wanaka, Otago, New Zealand

This role primarily involved preparing and serving food to customers, ensuring that the deli counter is always stocked and cleaned. I accurately weighed, measured ingredients, and operated deli equipment such as slicers, grinders, and ovens and provide excellent customer service. • Responsibilities: Customer Service, served at the counter rapidly and accurately, took orders, answered customer inquiries, and, handled complaints. Product Conferencing and maintaining supplies on a daily basis were crucial. Cooked every meal displayed in the cabinet (sushi, salads, pastries, roast chicken, etc.). Assisted in all administrative tasks to keep the team focused and achieve our daily goal. Adequate the physical space to the cleaning standard according to food safety regulations and, checked the cleanliness of the work layout and tools used.• Achievement: Successfully increased sales by organizing properly the food cabinet, received positive feedback and recognition from customers for exceptional customer service, maintained a clean and organized deli station, and collaborated with the deli team to develop new menu items and specials that drove sales and customer satisfaction.• Assignments: Prepared deli goods exactly as per the customer's request, cleaned and sanitized the deli station at regular intervals, restocked the deli inventory and rotated stock as required, maintained a record of refrigerators and cabinets, communicated any issues or concerns to the deli manager, assisted in the planning and execution of deli promotions and, events. Participated in training and development programs to improve knowledge and skills.

Joinville, Santa Catarina, Brazil

As an Administrative Assistant, I greeted and assisted visitors by showing them the facilities and course options offered by the school, always maintaining a respectful and joyful attitude, and providing a good environment for the students. Additionally, I was responsible for handling office tasks such as generating reports and presentations, setting up meetings, and reordering supplies. • Responsibilities: Answered and directed incoming phone calls, scheduled appointments and maintained a calendar for the office and courses, drafted and sent business correspondence, filled and maintained records documents, and assisted with payroll and invoicing.• Achievements: Streamlined office procedures to improve efficiency and productivity, successfully organized and executed events and meetings, implemented cost-saving measures for office supplies and equipment, developed and updated office policies and procedures, provided exceptional customer service to clients and visitors, maintained accuracy and attention to detail in all tasks, met deadlines and exceeded expectations.• Assignments: Organized schedules and calendars, drafted and sent business correspondence, such as emails, letters, and reports, handled incoming and outgoing mail and packages, performed data entry, and maintained electronic files and databases. Provided support to other departments and team members as needed.

Associate Of Arts - Aa, Art/Art Studies, General, Mathematics, Literature, History, Psychology And Life Sciences.

An Associate of Arts (AA) degree is a two-year undergraduate program that provides liberal arts education in subjects such as mathematics.

Tesol 300, Teaching English As A Second Or Foreign Language/Esl Language Instructor

High School Diploma