Responsible for a team of 27 managers and professionals providing customer service, quote support, specification review and forecasting for a $200 Million global healthcare packaging manufacturer with 7 manufacturing sites in the US, Europe and China. • Reduced specification review cycle time from an average of 6 days to 3. • Launched stocking program for standard products resulting in shorter lead times and improved close rate.• Improved Account Manager job performance by implementing effective training and individual development programs. • Improved Sales Representative performance by designing and delivering sales process training.

Responsible for a department of 37 Team Leaders and Customer Relations Representatives (CRRs) with offices in Michigan, Indiana and Ohio.• Implemented new intake strategy and process resulting in improved client satisfaction.• Designed and delivered Customer Service Excellence Communication training program.• Improved individual performance with evaluation, coaching and customized development plans.• Increased Home Care conversion (Close Rate) from 70% to 86%.• Increased Hospice conversion (Close Rate) from 78% to 92%.

Responsible for formalizing a sales training & development organization working alongside the VP of Sales. • Conducted needs assessment, determined essential competencies and identified training needs.• Developed Field Coaching Guide to support on demand needs for knowledge and information. • Co-designed sales training curriculum based on personality and behavioral style assessments.• Conduct field rides to coach and develop field representatives’ sales effectiveness• Developed product training materials for new therapies and services.• Developed and implemented a formal new hire training program resulting in improved performance and lower employee turnover.

• Implemented training and coaching support for new and existing sales representatives.• Worked with Kinerase, Efudex and Dermatix Ultra marketing teams to develop product-specific sales training.• Responsible for managing $1M annual budget.• Developed training materials and product reference materials to support new product launches.• Implemented Train-the-Trainer program to expand instructional capacity.• Designed and delivered new hire training programs.• Hosted National Sales Meetings for as many as 80 sales representatives.• Evaluated the effectiveness of training programs utilizing the ADDIE model.

• Promoted to lead the implementation of a new sales force for dermatology products. Recruited, trained and developed a 14-person national sales force. • Lead the successful launch of new line extensions ensuring 80% sell through rate in first month.• Delivered advanced product training programs for retail customers.• Analyzed sales trends, developed sales forecast, and annual sales plans.• Worked closely with Marketing to develop product-specific sales strategies.

• Achieved excellent sales results, ranked #2 overall in Company.• Developed territory strategy and supporting sales plan to increase market share.• Developed client-specific marketing plans to drive additional sales volume.• Promoted to District Trainer – Midwest District.