Jenn Camp, Pmp, Itil Email & Phone Number

Corinth, Tx

● Leading highly successful multi-vendor, long term, multi-million-dollar program to implement a work management system (IBM Maximo) which brings broad impacting efficiencies across the organization ● Presented at national industry conference of ~500 the innovative integrations implemented with Maximo to Designer and GIS systems● Integrations from Maximo to materials provider to streamline the procurement process, reduce material costs and improve accuracy of planning● Spearheading companywide transition to a new materials provider which includes all technical integrations, operations logistics and facility management. ● Executed successful GIS upgrade which included (Responder/OMS, Geodatabase Manager, customizations and integrations) with minimal impact to critical operations and engineering teams● Prepared and presented analytical information to senior management officials within the organization. Analyses are used to explain or justify decision, conclusions, findings and recommendations.● Worked with project teams to identify and implement technical and business process changes to bring efficiencies for operations, engineering and construction teams ● Team Leadership: Built and managed talented internal teams of up to 50 business analysts, business users, technical resources and other SME’s. ● Vendor Management: Partnered with up for 5 vendors each project to outline scope, cost and resources; Built long term strategic partnerships and worked to address any delivery issues as relationships matured. ● Implement improvements for PMO team and collaborate to reduce inefficiencies including modernized status reporting using Power BI and PWA● Mentor junior PM and BA team members on project best practices● Other successful implementations include: Wireless system upgrade, Phone system upgrade, NISC Document Vault, ArcGIS online migration to Portal and ZenDesk Talk Implementation.

Lake Dallas, Tx

• In addition to previous IT Project Manager dutiesManage PMO activities and priorities, which includes resource planning, guiding and leading teams• Organized and streamlined the IT and business teams regarding subscription services for SUCCESS magazine• Implemented metrics for service delivery management on service desk and T2/T3 teams• Coordinated client communications regarding system outages within SLA/OLA agreements• Vendor management for current and delivered projects• Continually update and revise operational processes to improve efficiency• Facilitated department, project and team meetings• Designed, created, implemented and trained end users on BMC Footprints ticketing system for service desk for SLA tracking on live services• Managed and implemented ticketing systems for other business groups processes• Built and encouraged positive relationships between IT teams and business teams for improved project delivery and over business efficiency • Created reports for C-level meetings over project status and implemented standard PMO documentation• Designed service level management reports for all IT teams• Excellent ability to multitask, prioritize, and manage time• Ability to learn and apply new technologies/tools quickly• Effective working independently with little or no supervision or as a part of a team as a contributor or team lead

Lake Dallas, Tx

• Lead highly complicated program to re-platform 30+ ecommerce sites and infrastructure using Magento • Implemented project to use CCH tax rates database to sync tax rates across all systems for accurate accounting• Setup Sales Tax Returns online to automate accounting tax processes• Communicated directly with clients for UAT, website launches/migrations and sales presentations• Directed vendor relations with XMPie, CCH• Facilitated department meetings• Designed, created, implemented and trained end users on Numara ticketing system for service desk• Implemented ticketing systems for other business groups• Built and encouraged positive relationships between IT teams and business teams for improved project delivery and over business efficiency • Created reports for C-level meetings over project status• Designed service level management reports for all IT teams• Excellent ability to multitask, prioritize, and manage time• Ability to learn and apply new technologies/tools quickly• Effective working independently with little or no supervision or as a part of a team as a contributor or team lead• Collaborating with individuals from multiple countries, cultures, and languages.

Irving, Tx

• Lead multiple successful IT projects delivering cost effective, on-time, relevant and business improving solutions• Service Management Owner responsible for effective resource management across multiple global regions and statistical reporting to management teams• Consistently delivered superior quality support and service in accordance to service level agreements as well as excellent customer satisfaction with delivered services, improved customer satisfaction surveys with every application supported• Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion• Build, develop and grow business relationships vital to the success of theprojects and creation of new business opportunities• Methodically plan and schedule project timelines and milestones using appropriate tools• Nurture vendor and provider relations regarding cost and quality• Maintain systems with confidential information such as payroll data and conformed with SOX regulations for SAP systems• Produce and maintain concise technical support documentation for vendors and internal employees to increase technical team understanding of applications • Collaborate and manage in a matrixed and multicultural environment to utilize the team members unique strengths for the optimal performance of the team • Utilize project management tools and methodology in daily work• Share and implement best practices among teams to streamline daily work and allow team members to focus on most cost effective and productive uses of time• Beta test new applications, services and prototype phone for quality assurance to improve user experience• Provided advanced technical support for business customers via phone, email and in person with long standing very high customer satisfaction surveys

Created and maintained user accounts in multiple environmentsTroubleshoot account problems and assisted service desk personnel with user account issues

Worked in a 3500 sq. ft. telecom equipment lab doing installations and classroom computer support