Jenn Camp, Pmp, Itil Email & Phone Number

Corinth, TX

• Leading highly successful multi-vendor, long term, multi-million-dollar program to implement a work management system (IBM Maximo) which brings broad impacting efficiencies across the organization
• Presented at national industry conference of ~500 the innovative integrations implemented with Maximo to Designer and GIS systems
• Integrations from Maximo to materials provider to streamline the procurement process, reduce material costs and improve accuracy of planning
• Spearheading companywide transition to a new materials provider which includes all technical integrations, operations logistics and facility management.
• Executed successful GIS upgrade which included (Responder/OMS, Geodatabase Manager, customizations and integrations) with minimal impact to critical operations and engineering teams
• Prepared and presented analytical information to senior management officials within the organization. Analyses are used to explain or justify decision, conclusions, findings and recommendations.

Lake Dallas, TX

• In addition to previous IT Project Manager dutiesManage PMO activities and priorities, which includes resource planning, guiding and leading teams
• Organized and streamlined the IT and business teams regarding subscription services for SUCCESS magazine
• Implemented metrics for service delivery management on service desk and T2/T3 teams
• Coordinated client communications regarding system outages within SLA/OLA agreements
• Vendor management for current and delivered projects
• Continually update and revise operational processes to improve efficiency

Lake Dallas, TX

• Lead highly complicated program to re-platform 30+ ecommerce sites and infrastructure using Magento
• Implemented project to use CCH tax rates database to sync tax rates across all systems for accurate accounting
• Setup Sales Tax Returns online to automate accounting tax processes
• Communicated directly with clients for UAT, website launches/migrations and sales presentations
• Directed vendor relations with XMPie, CCH
• Facilitated department meetings

Irving, TX

• Lead multiple successful IT projects delivering cost effective, on-time, relevant and business improving solutions
• Service Management Owner responsible for effective resource management across multiple global regions and statistical reporting to management teams
• Consistently delivered superior quality support and service in accordance to service level agreements as well as excellent customer satisfaction with delivered services, improved customer satisfaction surveys with.
• Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion
• Build, develop and grow business relationships vital to the success of theprojects and creation of new business opportunities
• Methodically plan and schedule project timelines and milestones using appropriate tools

Created and maintained user accounts in multiple environmentsTroubleshoot account problems and assisted service desk personnel with user account issues

Worked in a 3500 sq. ft. telecom equipment lab doing installations and classroom computer support