• Installs, sets up, and maintains computer hardware and software, working with staff and vendors on new technology implementations.• Identify and resolve computer and system problems including compatibility conflicts, application operations, and hardware malfunctions.• Provide technical guidance and one-to-one training to end-users. Document workflow for other IT staff members and all SIPH users.• Lead staff member for Help Desk hardware and software support for approximately 100 users district-wide (8 counties served).• Oversee services and customer support through provisions, modifications, and deletions of Active Directory & Exchange accounts, along with monitoring and resolving network & server communication issues. • Manages user accounts and security access on a variety of platforms including managing and securing access to electronic protected health information (ePHI) on SIPH’s network. • Utilizes SIPH email archival system for work and legal search and retrieval requests.• Assist IT Resource Manager with research, implement, review, and distribute policies/training and documentation for SIPH users.• Coordinates yearly Rural Health Care Grant applications offered through USAC for fiber lines in 8 county offices yearly. SIPH consistently receives 65% of annual data line costs in funding through this grant process.• Oversee IT inventory of approximately 375 devices (desktop computers, remote desktop computers, laptops, networked/local printers, scanners, projectors, cell phones, etc.) • Maintain SIPH toner and social media advertising purchasing and budgets.• Implement and adapt to needs during COVID-19 pandemic (new equipment setup and implementation, creation and adaptations of policies, setup ability for staff to remote work and troubleshoot issues as they arise, after hours work as needed). • Assisted with SIPH's Initial Response Team by providing technical assistance when responding to public health emergencies.

• Successfully worked with home buyers and sellers to profitably list and sell homes while ensuring positive experiences for everyone involved while negotiating best possible contract for clients.• Promoted sales of properties through advertisements, open houses, and participation in multiple listing services.• Works with home inspectors, appraisers, lenders and insurance agencies to determine any and all actions that need to be taken for contract completion. • Educate and inform public about our communities, homeownership, neighborhoods, loan programs, and investment properties.• Assist Broker/Owner with various duties including relocation referrals, listing appointments, showing of homes, photography services, organization of legal forms, files and client contact.• Assist Property Management Division with various property management duties while overseeing approximately 150 properties including payment receipt, statements to owners, work order management, contract review, complaints, rental inquiries and promotion of management services, answering phone calls and greeting walk in clientele.• Managed agency website and incorporated social media into business plan by utilizing services offered with Facebook, Twitter, YouTube, Yelp, LinkedIn and others.

• Successfully works with home buyers and sellers to profitably list and sell homes while ensuring positive experiences for everyone involved• Promotes sales of properties through advertisements, open houses, and participation in multiple listing services• Negotiates the best possible contract for clients• Works with home inspectors, appraisers, lenders and insurance agencies to determine any and all actions that need to be taken prior to closing• Works closely with clients to offer helpful services and advice as well as determine the needs of buyers and sellers while working to satisfy those needs• Achieved the following designations while obtaining higher education in real estate: Accredited Buyer Representative (ABR), Certified Distressed Property Expert (CDPE), GREEN

• Identified and resolved computer and system problems including compatibility conflicts, application operations, and hardware malfunctions.• Supported 150+ users district wide (8 counties served).o Provided technical guidance and one-to-one training to end-users.• Installed, tested, troubleshoot, and maintained hardware and software products including custom built workstations and position specific software for staff.• Performed administration on district wide area network consisting of multiple servers. Creating new user accounts, password resets, restore/salvage user files, email account repairs and modifications, modified file access rights for users and groups.• Updated and maintained agency website. Created new version of site to create fresh look bi-annually. Worked with district staff to keep information up-to-date and obtain new information as programs and information changed.• Posted frequent Public Service Announcements and disseminate to local media outlets.• Maintained Calendar of Events and Blog.• Participate in Employee Wellness Committee.

Expanded previous Secretarial duties to include the following:• Designed and implemented design of various publications (annual report, brochures, posters, informational sheets, etc.).• Supported 150+ staff with publication needs (in 8 county district)o Provided HTML and PDF ready material via email and website for staff utilization.o Provided printed copies when requested.• Worked with community partners to obtain district goals and provide public education.• Provided administrative support for Health Promotion and Health Preparedness Program Director and staff.• Aided Bannock County Registrar with processing death certificates.• Designed and created initial launch of agency website. Site was reviewed as best district site state wide.• Lead Employee Development Committee to develop activities and morale building for staff during work hours and after hours for family involvement.

• Great clientele and assist with various needs that could be utilized district wide.• Provided administrative support for Health Promotion Director and staff.• Managed video library, resource library and IT library for laptops, projectors, and other variously needed materials district wide for public and district employees.• Assist district Public Information Officer with providing important information to the public and local media and acted as PIO backup in absence.