Jenn Carson, Email & Phone Number

Brook Park, Oh, Us

United States

Responsible for the care and maintenance of Photo repository Assist in leading of Orientation for new-hiresAssist with Leadership Training of contact center leadership team

United States

Leverages multiple systems of information to research and document customer emails and inquiries about different products and services. Maintain and exceed expected service levels for both calls per day-45 and or emails-70 per day based on assignment.Utilizes several systems to assist customer via multiple social media platforms- i.e. Facebook, twitter, and InstagramServed on a project team to analyze schedule for holiday seasonProcess product returns, and repairsUtilized the UPS webpage to create US and Canadian shipping labels for repairs and returnsMaintain communication with multiple departments to ensure customer satisfaction and resolution.Support and guide new and existing team members with product and system knowledge

Responded to inbound customer calls concerning owner’s portal or new vehicle.Assisted with customers through chat function on website about inquiries, owner’s portal issues, and general information.Mentored new Customer Service Representatives through the onboarding and training process.Made outbound calls to customers- welcome them, enrollment assistance, and follow-up

Processed cash, and check deposits.Handled withdraws, payments, and general account questionsBalanced and closed the branch at the end of the dayHeld to a certain level of accountability and professionalism by not only banking standards but also customer service standards.Provided face-to-face customer service

Watertown, New York

General running of the store, set-up, hiring, reviews, meeting company standards, inventory levels, and upkeep of the store front.

Watertown, New York

Customer purchases; assisting customer's with downloads, returns, repairs and questions.

Master Of Business Administration - Mba, Human Resources Management And Services

Bachelor'S Degree, English Language And Literature, General

Bachelor Of Arts (B.A.), English

General, General Studies

Education record

Master Of Business Administration - Mba, Human Resources

Bachelor Of Arts - Ba, English