Jennifer C. Email & Phone Number

New York

- Partnered with business leaders, subject-matter experts, external partners, and clients to determine strategic needs, and tactical capabilities and to provide functional, intuitive technology solutions and realistic delivery plans- Utilized my expertise in SQL and Excel to develop high-value insights through data aggregation and analysis, informing key decisions and improving organizational processes- Advanced the company’s provisioning methodology for new projects by redesigning the SDLC workflow, including best-practice templates for requirements, design, and estimation; Managed and customized the company’s Jira installation to support the SDLC process- Streamlined Production Support delivery by implementing the Agile Scrum framework; Shortened cycle time, improved team velocity and quality; Facilitated ceremonies (sprint planning, backlog grooming, scrums, sprint reviews, and retrospectives)- Drove the discovery and implementation of complex third-party software integrations, including e-signing, digital identity management and online payment platforms- Conducted test planning, developed test documentation, and conducted comprehensive and effective QA testing; contributed to QA outcomes improvement- Wrote, updated, and maintained project documentation- Created contingency and disaster recovery plans to address potential risks

New York, United States

- Acted as an IT thought partner with executives in my business areas to facilitate discovery, development, collaboration, and communication of forward-looking plans- Worked to strengthen positive and productive relationships between IT and my business areas by ensuring IT leadership was informed of and considered strategic business area needs in their planning activities, and by educating business area leads on infrastructure processes, capabilities, and services- Acted as Product/Program Manager for my business areas, maintained delivery roadmaps and centralized subject matter expertise for their application portfolios- Participated in the development of a flexible intake process for new business initiatives; worked with the company’s PMO to facilitate the funding and scheduling of these projects into the IT roadmap- Worked with business owners to uncover business needs and objectives, craft appropriate strategies and identify and vet relevant products/systems- Ensured quality and timeliness of the work delivered to the business- Manage, mentor, and develop business analyst team members

New York, New York, United States

- Managed ongoing development and production support efforts for high-traffic health insurance web portal websites (Members, Providers, Brokers), including issue triage and direction of development efforts- Collaborated with customers to analyze needs and requirements, and develop artifacts for Use Cases, Requirements (Functional & Technical), and UI designs- Communicated directly with project stakeholders, providing timely project updates - Defined quality standards and crafted test plans for functional & integration testing- Promoted awareness of IT best practices and policies relative to infrastructure application and consumption- Team management tasks: staffing, professional development, performance reviews, and maintenance and monitoring of expenses within the larger departmental budget

Basking Ridge, New Jersey, United States

- As the technical lead for the global Plumtree 5 portal (with a 24/7 SLA and a user community of more than 2K), I set the roadmap, created requirements artifacts, set quality and compliance targets (per regulatory standards mandated by HIPAA and the FDA), developed portlets (using ASP/ASP.NET and Oracle/SQL Server), oversaw maintenance and provisioned portal security infrastructure using LDAP/AD- Planned & facilitated training & adoption of a global business development CRM system- Led other development efforts on the company's homegrown trial management system: > Developed a module that securely transmits blinded lab results to investigators > Created a CBT module for field investigators; they must complete the training before they can access certain functions in the system- Developed project artifacts for validated systems IQ/OQ/PQ - SME on clinical portal systems – training development and delivery, defined information architecture and taxonomy, content management best practices, all tailored for a risk-averse, highly regulated industry

Woodbridge, New Jersey, United States

- Led the development effort on the Health Operations Tracking System (HOTS), which allows HEPR staff to document and report on biological, chemical and general incidents via a web interface. Automated notifications are sent to the Commissioner of Health and other senior staff’s BlackBerry PDAs. The application includes a contact matrix, connecting this group with other responders in the state and throughout the country. My roles included business and technical analysis, database design, development and QA. ASP, ASP.NET and MS SQL Server. - Developed a Project Tracking System (PTS), allowing program managers to track status and financials for grant and related activities and produce comprehensive reports. My roles included leading the development team's efforts, hands-on development, technical and business analysis. ASP, ASP.NET and MS SQL Server- Assisted in discovery and analysis for an incident management system for the State Police and other OEM responders.

Iselin, New Jersey, United States

- Architected a Plumtree v5 intranet portal for a safety and risk management group of global pharma client, incorporating intranets and content spanning eight groups. My roles included tech lead, some business analysis, requirements and user guide. Plumtree 5, ASP, MS SQL Server.- Participated on a dev team supporting an enterprise portal platform for drug product teams providing document storage and workflow management for congress and journal submissions, including comprehensive reporting. My roles: business analysis, Quality Assurance and minor development. BEA Weblogic, Documentum, JSP/Java, Crystal Reports and MS SQL Server.- Provided business analysis and quality assurance for our clients in the form of requirements specifications, test plans and IQ/OQ documents for validated systems.- Participated in the company’s sales process, contributing to proposals and assisting with development and delivery of business presentations

> Architected and coded database-driven web applications for internet, intranet and extranet use, applying the technologies noted above for Fortune 500 pharmaceutical, financial, technology and .com clients> Developed a comprehensive and reusable “Site Administration” module used as the basis of several database-driven applications, empowering clients to manage their site, saving both time and cost.> Determined application and database architecture for various environments and operating systems> Technical Lead for the Technology and Information Architecture/Quality Assurance group> Implemented concepts detailed by major market intelligence providers (Forrester, Jupiter) to advance clients’ reach in the media, marketing and content development arenas> Participated in development of departmental/company process and coding standards > Executed performance and salary reviews, developed professional development plans

> Designed and developed Business to Consumer site for a major apparel manufacturer (Site Server/SQL Server)> Worked onsite at Microsoft to develop an Intranet site for the New Jersey/Upstate New York Region (Site Server) > Lead Developer on a Business to Business site for a Fortune 500 financial/payroll company (ASP/SQL Server)> Lead Developer/Trainer on a client server app for an international publishing company (VB/Oracle)> Lead Developer on several ASP web sites for non-profit organizations, including the State of New Jersey (the team for the NJ DYFS Waiting Children website was honored and awarded by the State of New Jersey)> Lead Developer on a workflow development project for a major electronics manufacturer (MS Outlook/Exchange)> Executed performance and salary reviews, developed professional development plans