Coordinates instructors for and provides training to adults working on the IC3 Digital Literacy certifications, as well as other technology training. Plans and presents programming for teens and adults. Staffs the reference desk as needed.

Led the planning, implementation, and maintenance of digital and digitization services including library website, LibGuides, and JStor Forum image repository.Coordinated and created content for library social media (Twitter, Instagram, Facebook), digital signage, and calendars. Participated in reference activities including bibliographic instruction (education, arts, theatre, computer science, Russian) and outreach, as well as collection development (math, arts, education, computer science). Provided user support for a variety of citation management and scholarly communication tools including EndnoteWeb, Endnote, Zotero. ZoteroBib, Kopernio, Google Scholar Profiles, ResearchGate, Academia.edu. Assisted users with copyright questions.

Organized, maintained and redesigned library websites. Coordinated, trained and supported staff in creating and maintaining web content in the library under Wordpress CMS and Confluence wiki. Managed Internet services such as EZproxy, SubjectsPlus, and LibraryH3lp chat. Managed social media (Twitter, Instagram) and digital signage. Provided first level computing support and training for library staff. In concert with University Technology staff, supported and maintained library public computers and technology. Assisted patrons with reference questions via phone, chat, email and in person. Provided bibliographic instruction and created and presented information technology workshops. Collection management in education and math/computer science. Served as Copyright Policy Administrator for Printed Media.

Supported students, faculty and staff with library and computing questions via phone, email, chat, and in person at a walk up help desk and by appointment, with particular emphasis on library questions. Created documentation, designed instruction and taught seminars on web editing software and similar topics. Designed, maintained and supported web pages in both HTML/CSS and Dreamweaver, as well as library electronic collections and other projects. Created databases and forms in Microsoft Access for information management.

Maintained main university home pages, ran statistics, provided user assistance and documentation, answered general email about the university and website.Used HTML, Perl, and Apache customizations to manage web applications.Provided web authoring training and client support. Coordinated group of student consultants providing website editing services to departments. Worked with other stakeholders to implement and support campus-wide web services. Worked with faculty to test and implement web course software. Created database interface using OCLC WebZ interface system.

Assisted patrons with reference questions via phone, email, and in person at reference desk and by appointment. Designed and presented bibliographic instruction. Wrote documentation, user guides and electronic tutorials. Performed routine maintenance of CD-ROM LAN, and online searching. Assisted with libraries’ CWIS, gopher and Web site management.