Jennelle Ng Email and Phone Number

Assisted in planning itineraries and coordinating memorable weddings for couples Contacted and liaised with various vendors to arrange and schedule the event

Delivered luggage, food, mail, and controlled access to the Residents Lobby.Executed F&B service at Club 53 Lounge, ensuring strict HACCP compliance and tailoredguest experiences. Facilitated check-ins/outs, coordinated guest services, including reservations.

Interned at Auriga Spa and Wellness during the COVID-19 pandemic. The internship placement involved learning all critical roles within Auriga, including Spa Attendant, Spa Receptionist, Treatment Experiences and special learning project assignments. Spa Attendant – opening and closing the spa, preparing and planning daily tasks, guest coordination, touring and communication while maintaining safe distancing measures.Spa Receptionist – treatment reservation via in-person, phone call and email inquiries, knowledge of menu and product offering. Yield management for treatment bookings, retail sales and home care recommendations. Registration upon guest arrival and checking out creates lasting impressions. Learning Assignments- market and competitor analysis of spas within Singapore, updated team training manual to match service with Forbes Standards, retail branding of spa products and wellness expert research before presenting suggestions to management.

Good product knowledge of the menu items in selling local craft beers, cocktails, dim sum and burgers. Taking beverage orders from customers and serving drinks as requested, paying extreme attention to detail. Assessing customer preferences and making drink recommendations. Organising the bar area to streamline drink preparation and inventory.

Knowledgeable in wine and food pairings. Recommending wines to customers depending on their preferences and tastes. Table service for F&B and the proper opening of wine bottles.

Accommodating all guests' enquiries and needs. A proactive and quick-thinking mindset is needed to attain immediate customer requests. Responsible for taking orders, serving food, cleaning and resetting tables, replenishing supplies, refilling glasses and solving customer complaints to help facilitate a smooth and efficient service.

Demonstrate how the product works and persuade consumers or clients to purchase the product.Aim to convince customers to buy the new product launch in the local market.

Handling administrative tasks such as answering telephone calls, scheduling meetings, preparing reports and filing documents. Responsible for managing inventory, maintaining company records, handling budget and office reporting, invoicing and providing customer service.

Responsible for serving customers and processing sales transactions. Daily tasks include restocking shelves, resolving customer complaints, and ensuring that the sales floor is well-maintained.