Jennifer Ellenbrook Email & Phone Number

Spokane Valley, Washington, United States

Santa Maria, Ca.

-Managed payroll, accounts payable and receivable, cash flow, reports, memos, letters, financial statements, and document control for each job.-Answered phones and email for new business requests and quoting, tracking and reporting on job progress to included coordinating delivery with customers and vendors.-In addition to the above, I was the procurement specialist, for the shop. All purchase orders came through my office. I followed lean manufacturing principles as they applied to our size business to ensure on time delivery with cost effective savings to the shop.

Santa Maria, Ca.

-Participated in daily, monthly, and yearly inventory verification and ordering of fabric.-Responsible for: store keys, safe combinations, and security codes.-Reconciled receipts and audited daily drawer deposits.-Took responsibility of all complex customer issues and complaints resulting in no escalated complaints during my shifts.

Santa Maria, Ca.

- Provided customer service and billing resolution through Chat, Phone, and Email support from the office and remotely from my dedicated home office.- Followed up on customer issues to guarantee appropriate resolution was achieved-Researched fraud tickets, utilizing client provided tools, routing any research through the proper channels if the solution was outside my abilities or resolving and closing tickets at my desk. Created templates to assist in the timely response to customer tickets. - Provided client with reports and research on trending issues affecting customer’s billing and game play with the goal being a one contact resolution whenever possible.-Supported the agents on my team through to ensure proper customer service levels were maintained.-Supported team to include scheduling and requests to HR dept. to maintain a healthy culture.