Jennelyn Bercero Email & Phone Number

Quezon City, Ncr, Ph

• Raise the flag about possible outages or widespread issues that can affect several clients.• Providing technical assistance and support to customers who are experiencing issues with their telecommunications services, including internet, phone, and TV.• Diagnosing technical problems by asking probing questions, identifying symptoms, and using troubleshooting techniques to resolve issues efficiently.• Resolving technical issues promptly and effectively, ensuring customer… Show more • Raise the flag about possible outages or widespread issues that can affect several clients.• Providing technical assistance and support to customers who are experiencing issues with their telecommunications services, including internet, phone, and TV.• Diagnosing technical problems by asking probing questions, identifying symptoms, and using troubleshooting techniques to resolve issues efficiently.• Resolving technical issues promptly and effectively, ensuring customer satisfaction and minimizing downtime.• Developing a deep understanding of Verizon's telecommunications products and services to provide accurate and relevant support to customers.• Documenting customer interactions, technical issues, and resolutions accurately in the company's systems for future reference and analysis.• Escalating complex technical issues to higher-level support teams or management when necessary to ensure timely resolution.• Communicating technical information clearly and effectively to customers with varying levels of technical expertise, using non-technical language where appropriate.• Educating customers on how to use Verizon's products and services effectively, including providing tips and troubleshooting advice to prevent future issues.• Adhering to company standards and procedures for customer support, ensuring high-quality service delivery and compliance with regulatory requirements.• Keeping up-to-date with new products, technologies, and industry trends through training programs and self-study to enhance technical skills and knowledge.• Collaborating with colleagues and other departments, such as sales or engineering, to resolve complex issues and improve overall customer experience.• Providing feedback to management regarding recurring technical issues, customer concerns, and opportunities for process improvement. Show less

• Performs XML Conversion from Print to Online process via CITRIX• Simultaneous management of multiple assignments in various stages of editorial operations workflow and proactively addressing and communicating delays.• Regular coordination with partnering US Stakeholders such as LNUS Legal Editors, Production/Manufacturing Buyers, Suppliers, and Subject Matter Experts Manage over day to day activities and production milestones.• Conducting Root Cause Analysis and creating action… Show more • Performs XML Conversion from Print to Online process via CITRIX• Simultaneous management of multiple assignments in various stages of editorial operations workflow and proactively addressing and communicating delays.• Regular coordination with partnering US Stakeholders such as LNUS Legal Editors, Production/Manufacturing Buyers, Suppliers, and Subject Matter Experts Manage over day to day activities and production milestones.• Conducting Root Cause Analysis and creating action plans whenever necessary.• Timely completion of QC checklists for any relevant components delivered by suppliers.• Conducting team quality audits and analysis whether transactional, internal, or enterprise in nature.• Monitoring process documentation for updates and changes. Collaborate with training whenever necessary.• Identifying improvement and opportunities. Demonstrating Continuous Improvement.• Own end-to-end overall publication• Maintain accuracy, completeness, and timeliness of all assigned publications and other team deliverables by following best practices, policies, and procedures.• Troubleshoot and analyze issues, including Webstars tickets and product-specific functionalities.• Help drive resolution and follow corresponding escalation processes when necessary. Show less

• Promotes SMDC properties through manning, advertisements and other effective strategies• Provides site tour for ocular visits• Sources potential clients and provide excellent customer service• Develops and maintains client database• Prepares and facilitates effective client presentations• Renders overall Customer Service

• Answer emails regarding policy/contract issue policy/contracts and general client concerns.• Processing contact information change/update, claims, payout, billing, and request for transfer of agent, etc., or any request by clients and agents.• Deliver excellent customer service by accurately and efficiently answering customer inquiries and requests.• Document and track significant discussions or complaints.• Regularly communicate significant production updates and challenges… Show more • Answer emails regarding policy/contract issue policy/contracts and general client concerns.• Processing contact information change/update, claims, payout, billing, and request for transfer of agent, etc., or any request by clients and agents.• Deliver excellent customer service by accurately and efficiently answering customer inquiries and requests.• Document and track significant discussions or complaints.• Regularly communicate significant production updates and challenges to management in a timely manner, in verbal and written formats• Work with the management team to stay updated on product knowledge and be informed of any process changes. Show less

• Screen insurance applications to make sure that all information is correct and complete.• Send out an email to Plan Administrator for any missing information and for records verification.• Accurately input all insurance information into the company's system.• Assemble and review provisions of the Policy Contract.• Contract Management - sending follow-ups to the Case Coordinators and Underwriters for missing information or anything that would prevent settlement.• Contract… Show more • Screen insurance applications to make sure that all information is correct and complete.• Send out an email to Plan Administrator for any missing information and for records verification.• Accurately input all insurance information into the company's system.• Assemble and review provisions of the Policy Contract.• Contract Management - sending follow-ups to the Case Coordinators and Underwriters for missing information or anything that would prevent settlement.• Contract Review - checking all the documents on the e-contract and ensuring that all the information is accurate and complete.• Indexing - dragging and dropping all documents and correct labeling of pages that should be enclosed in the contract.• Application Processing - processes if there are additional or changes in coverage and beneficiaries on the application like what is being done during input time. Show less

• Directly reporting to the executives of the company: President, Compliance Officer, and Bank Branch Managers.• Provide administrative support to ensure operations are efficiently maintained.• Resolves administrative problems by coordinating the preparation of reports, analyzing data, and identifying solutions.• Assist in scheduling, billing, payment request, and some accounting-related documents.• Maintains supplies inventory by checking stock to determine inventory level;… Show more • Directly reporting to the executives of the company: President, Compliance Officer, and Bank Branch Managers.• Provide administrative support to ensure operations are efficiently maintained.• Resolves administrative problems by coordinating the preparation of reports, analyzing data, and identifying solutions.• Assist in scheduling, billing, payment request, and some accounting-related documents.• Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.• Prepares timekeeping reports for every payroll and updates the leave ledger of the employee.• Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches. Show less